Summary
Overview
Work History
Education
Skills
Timeline
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Caitlin Rylee Basbas

San Leandro

Summary

Detail-oriented and people-focused professional seeking to support a dynamic administrative team through strong organization, clear communication, and exceptional customer service.

Experienced with managing appointment schedules and client communications. Utilizes strong organizational skills to ensure efficient operations and client satisfaction. Track record of effectively collaborating with teams and adapting to changing needs.

Professional with strong background in coordinating schedules and managing client interactions. Proven ability to streamline processes and improve efficiency, contributing to team success. Known for adaptability, reliability, and strong communication skills. Adept at using scheduling software and maintaining organized records.

Overview

10
10
years of professional experience

Work History

Treatment and Lead appointment Coordinator

Mission Hills Orthodontics & Blackhawk Center Orthodontics
11.2023 - Current
  • Concentrates on executing top customer service while creating detailed contracts for new patients
  • Handles insurance verifications and manages customized, revenue-generating contracts for the office.
  • Assist in consultations with Doctor to create detailed contracts with estimates of insurance for families
  • Efficiently multitask front office operations, including phone management, scheduling, staff coordination, doctor calendar overside, and full oversight of patient accounts.

Sales & Service Lead Manager

Sephora
09.2021 - 11.2023
  • Prioritizes excellent customer service to all clientele to ensure they have a memorable and positive shopping experience
  • Motivates, mentors and trains fellow team members to help improve performance and productivity
  • Manages the team by assisting in driving results through monitoring and analyzing data, coaching the team, and making intuitive and timely decisions
  • Handles monetary funds through deposits and ordering change funds for the store
  • Assists in guiding clients to opening Sephora credit card and/or Beauty Insider Membership

Dental Receptionist

Angeles Dental
06.2020 - 08.2020
  • Handled front desk reception, while greeting patients that entered and exited for appointments
  • Multitasked insurance verification, phone reception, patient scheduling and monetary funds.
  • Organized dental charts, answered phones and maintained proper communication between doctor and staff
  • Operated autoclave and sterilizers for batches in between patients
  • Assembled instruments and equipment of tools for Dentist in between patients

Guest Service Representative & Shift Lead

Nothing Bundt Cakes
08.2015 - 10.2018
  • Delivered exceptional customer service to guests
  • Provided information to work status to upper management, in addition to managing staff with excellent customer service
  • Attention to detail, serve on answering the phones, and cross trained all areas of the bakery
  • Handled monetary funds and responsible for registers to be accurate at the end of shift

Education

Bachelors of Science - Health Science

California State University East Bay
Hayward, CA
05.2020

Skills

  • Strong communication skills, both written and oral
  • Excellent organization
  • Detail Oriented
  • Computer Skills: proficient with Microsoft Office Suite[Word, Excel, PowerPoint], Google Suite [Docs, Sheets, Slides], 62 gross words per minute with 100% accuracy
  • Patient confidentiality
  • Client relationship building
  • Strong organization
  • Order tracking

Timeline

Treatment and Lead appointment Coordinator

Mission Hills Orthodontics & Blackhawk Center Orthodontics
11.2023 - Current

Sales & Service Lead Manager

Sephora
09.2021 - 11.2023

Dental Receptionist

Angeles Dental
06.2020 - 08.2020

Guest Service Representative & Shift Lead

Nothing Bundt Cakes
08.2015 - 10.2018

Bachelors of Science - Health Science

California State University East Bay

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Caitlin Rylee Basbas