Caitlin Robillard
Lake Elsinore
Summary
Dynamic hospitality professional with a strong work ethic and exceptional customer service skills honed at Olive Garden. Proven ability to enhance guest experiences through effective multitasking and upselling techniques, leading to increased repeat customer rates. Recognized for fostering a collaborative team environment while maintaining high standards of quality and safety.
Overview
8
8
years of professional experience
Work History
Server
Olive Garden
03.2017 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
Bartender
Olive Garden
03.2017 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.
Education
High School Diploma -
Elsinore High School
Lake Elsinore, CASkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
- Customer service
- Safe food handling
- Food running
- High volume dining
- Sales techniques
- Supply restocking
- Quality control
- Food safety practices
- Suggestive selling
- Multitasking and organization
- Upselling techniques
- Server training
- Positive and professional
- Team member support
- Responsible beverage service
- Calm demeanor
- Team player
- Reliable and responsible
- Warm and friendly
- High energy and stamina
- Problem-solving
Timeline
Server
Olive Garden
03.2017 - Current
Bartender
Olive Garden
03.2017 - Current
High School Diploma -
Elsinore High School
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