Caitlin Pfaeffli
Busby,AB
Summary
Customer Service Representative bringing skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
18
18
years of professional experience
Work History
Educational Assistant
Pembina Hills School District - Busby School
03.2023 - 06.2025
- Developed strong rapport with students, fostering trust and mutual respect to create a positive classroom atmosphere conducive to learning.
- Supported students with special needs by adapting lessons and providing necessary accommodations in collaboration with special education staff.
- Encouraged social-emotional growth among students by modeling appropriate behavior and guiding conversations around self-awareness, empathy, and responsible decision making.
- Supported student learning objectives through personalized and small group assistance.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Facilitated small group instruction targeted toward specific skill gaps or areas needing improvement based on identified student needs.
- Enhanced classroom management through the implementation of positive reinforcement techniques and clear expectations for behavior.
- Improved student comprehension by utilizing differentiated instructional strategies tailored to individual learning needs.
- Assisted in extracurricular activities such as clubs or sports teams, providing additional support for students outside of the classroom setting.
Marketing Data Analyst
Leavitt Machinery
02.2021 - 03.2023
- Enhanced marketing campaign performance by analyzing and interpreting data from various sources.
- Produced monthly reports using advanced Excel spreadsheet functions.
- Optimized customer targeting strategies through detailed analysis of customer demographics and behaviors.
- Regularly presented findings to senior leadership, clearly communicating complex data in an easily digestible format.
- Analyzed third-party data and investigated new growth opportunities.
Private Caregiver
Country Breeze for Little Knees
02.2012 - 03.2020
- Maintained detailed records of each child''s developmental milestones, sharing this information with parents regularly.
- Cultivated strong relationships with parents, providing regular updates on their child''s progress and wellbeing.
- Encouraged physical activity through outdoor games and sports participation.
- Taught children basic life skills, manners and personal hygiene.
- Developed games and activities using arts and crafts to support learning and verbal skills.
- Provided developmentally appropriate activities for children.
- Transported children to and from activities using personal or family vehicle.
- Coordinated playdates and outings to meet children's physical and social needs.
- Organized field trips to local museums, parks, and other educational sites for an enriching experience outside the home environment.
- Collaborated closely with parents to address any specific needs or concerns regarding their child''s care and development.
- Implemented daily routines for healthy habits, including meal preparation and personal hygiene tasks.
- Managed challenging behaviors effectively through implementing consistent discipline techniques in accordance with parental preferences.
- Assisted in toilet training efforts using positive reinforcement strategies.
- Fostered a love of reading in children by incorporating storytime into daily schedule.
- Utilized effective time management skills to balance multiple caregiving responsibilities while maintaining a clean, organized living space.
- Promoted creativity in children with engaging arts and crafts projects.
Manager
Boston Pizza Restaurant
12.2015 - 02.2019
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
Sales Associate
Telus Communications
07.2009 - 03.2012
- Worked effectively in fast-paced environments.
- Built relationships with customers to encourage repeat business.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Administrative Assistant
Southside Mitsubishi
08.2007 - 07.2009
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
Education
High School Diploma -
Beaumont Composite High School
Beaumont, AB06-2007
Skills
- Service excellence
- Effective relationship management
- Strong work ethic and trustworthiness
- Enthusiastic demeanor
Languages
English
Native or Bilingual
Timeline
Educational Assistant
Pembina Hills School District - Busby School
03.2023 - 06.2025
Marketing Data Analyst
Leavitt Machinery
02.2021 - 03.2023
Manager
Boston Pizza Restaurant
12.2015 - 02.2019
Private Caregiver
Country Breeze for Little Knees
02.2012 - 03.2020
Sales Associate
Telus Communications
07.2009 - 03.2012
Administrative Assistant
Southside Mitsubishi
08.2007 - 07.2009
High School Diploma -
Beaumont Composite High School
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