Caitlin Patterson
Kawartha Lakes
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
Lufthansa
Peterborough
07.2020 - Current
- Assisted passengers with inquiries and resolved travel-related issues.
- Processed ticket changes and cancellations through internal systems.
- Coordinated luggage handling and special service requests for travelers.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Spirit Halloween
Assistant Manager
Peterborough
09.2021 - 11.2021
Customer Service Representative
Nordia
Lindsay
03.2016 - 11.2016
- Assisted passengers with inquiries and resolved travel-related issues.
- Processed ticket changes and cancellations through internal systems.
- Coordinated luggage handling and special service requests for travelers.
Fast Food Worker
A&W
Peterborough
11.2011 - 12.2013
- Prepared and assembled food items according to company standards.
- Operated kitchen equipment safely and efficiently during busy shifts.
- Maintained cleanliness and organization of workstations and dining areas.
- Collaborated with team members to ensure timely order fulfillment.
Education
High School Diploma -
I.E Weldon Secondary School
Lindsay, OntarioSome College - Hairstyling
St. Lawrence College
Kingston, ONSkills
- Ticketing systems
- Travel industry knowledge
- Customer relationship management
- Issue resolution
- Call center operations
- Active listening
- Team collaboration
- Live chat support
- Verbal and written communication
- High-energy attitude
- Call center procedures
- Call center experience
Timeline
Spirit Halloween
Assistant Manager
09.2021 - 11.2021
Customer Service Representative
Lufthansa
07.2020 - Current
Customer Service Representative
Nordia
03.2016 - 11.2016
Fast Food Worker
A&W
11.2011 - 12.2013
High School Diploma -
I.E Weldon Secondary School
Some College - Hairstyling
St. Lawrence College