Caitlin Pasanen
Courtenay,BC
Summary
I am reliable, punctual, and dedicated to anything I pursue. I have a passion for people and am always willing to work with others to co-create a healthy and safe working environment. I have 15+ years working in customer service. I am currently a student working towards obtaining my counselling therapist diploma. Through lived experience and education I hope to support individuals and bring empathy and compassion to my place of employment. I am seeking the opportunity to add immediate value to a growing team. Inspired to help others and driven to apply unfailing work ethic to meet objectives. Industrious and committed with skills for multitasking and managing time well.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Support worker
Out Of Of School Care CVCDA
06.2018 - 03.2022
- Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- Established trusting relationships with clients and their families through empathetic communication and active listening.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Server/Supervisor/bartender
Seasons on 40
02.2013 - 07.2016
- Trained new servers on company policies, procedures, and best practices for exceptional guest service.
- Demonstrated strong attention to detail when handling cash transactions, ensuring accurate billing for customers'' meals while maintaining security measures at all times.
- Successfully resolved customer complaints, ensuring repeat business and positive dining experiences.
- Contributed to increased sales with upselling techniques, effective menu presentation, and knowledge of specials.
- Coordinated staff schedules to ensure adequate coverage during busy periods without sacrificing quality of service or employee satisfaction.
Server
Bond's Fish And Chips
04.2006 - 02.2013
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
Highschool Diploma -
G.P Vanier secondary school
Counselling therapist -
Stenberg College
04.2024
Skills
- Punctual
- Confident in ability to navigate diverse challenges
- Easy going and work well with others to achieve a positive working environment
- 15 years’ experience in customer service
- Daily living support
- Housekeeping tasks
- Health and safety awareness
- Emotional Support
- Daily living assistance
- Confidentiality and Privacy
Certification
Violence Prevention Training
Timeline
Support worker
Out Of Of School Care CVCDA
06.2018 - 03.2022
Server/Supervisor/bartender
Seasons on 40
02.2013 - 07.2016
Server
Bond's Fish And Chips
04.2006 - 02.2013
Highschool Diploma -
G.P Vanier secondary school
Counselling therapist -
Stenberg College
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