Caitlin Norton
Renfrew,Canada
Summary
Passionate about enhancing community engagement, with focus on catering to diverse populations and interests, employing creative strategies to develop engaging activities. Valued for reliability and ability to meet changing needs, I am eager to utilize strong interpersonal, organizational, communication, and learning abilities to design and implement effective community programs.
Overview
19
19
years of professional experience
Work History
Staff Liaison for Recreation & Cultural Committee
The Township of Greater Madawaska
01.2024 - Current
- Provide guidance and impartial advice to committee members.
- Leveraged strong communication and interpersonal skills to build positive relationships with committee members.
- Conducted research and analysis to support the committee's decision-making process.
- Coordinated with internal departments to gather information and implement the committee's initiatives.
- Provided marketing and execution for Soccer Skills program designed by committee members.
- Provided support for planning and executed successful community events in alignment with the committee's mission and goals.
Administration/Financial Clerk
The Township of Greater Madawaska
11.2022 - Current
- Demonstrate multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks.
- Improved office efficiency by streamlining administrative processes and implementing organizational systems.
- Provide exceptional customer service to residents and customers through prompt response times and attentive assistance with inquiries or concerns.
- Streamline incoming calls, directing them to appropriate personnel while providing excellent customer service to callers.
- Manage office calendars effectively, scheduling appointments, facilities rentals and reserving meeting spaces as needed for optimal workflow organization.
- Maintain filing system and organized customer documents for easy retrieval of information.
- Review files, records and other documents to obtain information to respond to requests.
- Process incoming and outgoing mail and packages according to established procedures.
- Support staff on special assignments.
- Foster operational efficiency and compliance with company policies through effective coordination of office activities.
- Aided in Summer Student employee onboarding through training new hire on office procedures, software applications, and company policies.
- Safeguard company information by maintaining strict confidentiality protocols and ensuring secure document storage practices.
- Assist in event planning efforts for company gatherings and networking opportunities.
- Optimize office supply inventory management
- Improved workplace efficiency with the regular maintenance of office equipment and proactive troubleshooting of technical issues.
- Coordinate communications, financial processing, registration, recordkeeping, and other administrative functions.
- Expedite invoice processing by accurately reviewing vendor submissions for timely payment, reducing accounts payable backlog and improving vendor relationships.
- Developed marketing materials to promote Recreational program offerings, increasing awareness and participation rates among target audiences.
Sleep Laboratory/Respirology Sleep Clinic/Sleep Store
Renfrew Victoria Hospital
03.2020 - 11.2022
- Responsible for: receiving referrals and triaging patients based on specific needs, scheduling patients for consultations, sleep lab trials, titrations and re-titrations.
- Ensuring physician productivity by maintaining physician calendars for four Respirology Physician's and two Respirology Therapists.
- Contacting patients for follow up from Sleep Studies, returning referrals based on certain reasons
- Facilitated new patient prescriptions, refills and prescription pre-authorizations.
- Used electronic systems to enter provider orders and retrieve test results.
- Assisted medical staff with patient care, ensuring timely completion of appointments and procedures.
- Facilitated collection of outside medical records and x-rays and indexed paperwork for scanning process.
- Processed forms required for insurance approvals for scheduled procedures and office visits.
- Handled patient payments and copays, processing transactions accurately to maintain clinic revenue stream.
- Streamlined clinic operations for improved patient flow and reduced wait times.
- Facilitated effective communication between patients and healthcare professionals, addressing concerns and answering questions promptly.
- Assisted in training new Clinic Clerks, sharing best practices for efficient workflow management and superior customer service skills.
- Coordinated appointment scheduling, effectively managing a high volume of daily patient visits.
Medical Imaging Secretary
Renfrew Victoria Hospital
04.2018 - 03.2020
- Prioritized calls through screening process and transferred calls and recorded messages for appropriate personnel.
- Processing emergency electrocardiograms, and X-rays, Commuted tomography's per physician request.
- Receiving, screening, and registering outpatients for various Medical Imaging studies such as X-Rays and electrocardiograms, CAT Scans, Ultrasounds, Vascular Ultrasounds, Bone Mineral Density, Mammography, Upper Gastrointestinal Series, Barium Swallow, injections and surgical procedures
- Scheduling patients and providing them with the proper preparation for: CAT scans, ultrasounds, vascular ultrasounds, echocardiogram, bone mineral density, mammography, upper gastrointestinal series, barium swallow, injections and surgical procedures
- Screening incoming bloodwork and referrals for various surgical procedures requiring a Radiologist
- Ensured compliance with HIPAA regulations through proper handling of sensitive patient information within the office setting.
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
Nephrology
Renfrew Victoria Hospital
03.2015 - 04.2018
- Responsible for: registering and discharging Hemodialysis patients in Renfrew Victoria Hospital, Pembroke Regional Hospital and St. Francis Memorial Hospital
- Receiving and triaging referrals, screening incoming telephone calls and messages, scheduling patients' appointments, preparing patient charts, accessing and reviewing electronic medical records, generating medical reports and receiving, arranging referrals to other Health Care providers, filing patient charts and patient information for: Nephrologists, Peritoneal Dialysis Nurses, Endocrinologist, Diabetes Nurse as well as, Renal Dietician
- Facilitated effective communication between patients, families, and healthcare providers to ensure a comprehensive understanding of treatment options and expected outcomes.
- Receiving and screening incoming laboratory bloodwork for all renal patients; inputting blood work results on laboratory flow sheets, notifying any increase/decrease of abnormal blood work results to Nephrology Nurses
- Conducted regular follow-up appointments with patients to assess progress, provide ongoing education, and adjust treatment plans as necessary.
- Receiving and sending proper documentation for renal work up packages for Renal Transplant Recipients
- Arranged discharges and patient transportations.
- Expedited communication between healthcare professionals, resulting in better coordination of care for patients.
- Improved patient experience by promptly addressing any concerns or questions related to their stay at the facility.
- Aided in the training of new hires by sharing knowledge and best practices acquired from experience.
Retail Associate
Urban Planet
11.2014 - 06.2015
- Responsible for: assisting customers, product knowledge and expertise, customer sales, handling cash, debit and credit card transactions, organizing merchandise, and housekeeping duties
Senior Sales Associate
Payless Shoe Source
02.2008 - 09.2014
- Responsible for: assisting customers, performing clerical and administrative duties, recording daily inventory and sales
- Product knowledge, scheduling, processing payroll, and housekeeping duties, opening/closing store, managing cash register and computer
Retail Specialist
Biba
11.2006 - 12.2007
- Responsible for: opening/closing store, product knowledge and expertise, customer sales and service, handing cash, debit and credit card transactions, organizing merchandise, and housekeeping duties
Retail Associate
Urban Planet
08.2006 - 12.2007
- Responsible for: assisting customers, product knowledge and expertise, customer sales, handling cash, debit and credit card transactions, organizing merchandise, and housekeeping duties
Education
Nursing Unit Clerk Program -
ALGONQUIN COLLEGE
08.2014
Medical Transcription Program -
ALGONQUIN COLLEGE
12.2012
Honours Graduate -
RENFREW COLLEGIATE INSTITUTE
01.2006
Skills
- Customer relations skills
- Strong teamwork and interpersonal skills
- Comprehensive knowledge of financial administration
- Strong computer skills
- Proactive mindset
- Strong problem-solving abilities
Timeline
Staff Liaison for Recreation & Cultural Committee
The Township of Greater Madawaska
01.2024 - Current
Administration/Financial Clerk
The Township of Greater Madawaska
11.2022 - Current
Sleep Laboratory/Respirology Sleep Clinic/Sleep Store
Renfrew Victoria Hospital
03.2020 - 11.2022
Medical Imaging Secretary
Renfrew Victoria Hospital
04.2018 - 03.2020
Nephrology
Renfrew Victoria Hospital
03.2015 - 04.2018
Retail Associate
Urban Planet
11.2014 - 06.2015
Senior Sales Associate
Payless Shoe Source
02.2008 - 09.2014
Retail Specialist
Biba
11.2006 - 12.2007
Retail Associate
Urban Planet
08.2006 - 12.2007
Medical Transcription Program -
ALGONQUIN COLLEGE
Honours Graduate -
RENFREW COLLEGIATE INSTITUTE
Nursing Unit Clerk Program -
ALGONQUIN COLLEGE
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