Caitlin Montigny
Timmins,ON
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
11
11
years of professional experience
Work History
Financial Service Representative
Easyfinancial Services
02.2021 - Current
- Self-motivated, with a strong sense of personal responsibility.
- 2023 FSR of the year for Tier
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Organized and detail-oriented with a strong work ethic.
- Took over role of Branch Manager when needed to cover for vacations.
Restaurant Front of House Manager
Boston Pizza Int
11.2018 - 02.2021
- Mentored new team members on restaurant policies, procedures, and best practices to ensure consistent guest experiences across shifts.
- Collaborated with back of house management to ensure seamless communication between kitchen and service staff for optimal dining experiences.
- Enhanced customer satisfaction by efficiently managing front-of-house operations and addressing guest concerns promptly.
- Provided exceptional customer service by anticipating guests'' needs from arrival through departure.
- Recruited top talent for front of house positions through networking efforts, job fairs, and social media advertising campaigns.
- Streamlined reservation processes, improving guest experience and maximizing seating capacity during peak hours.
- Increased employee productivity through effective scheduling, training, and performance evaluations for all front of house staff.
- Managed financial aspects such as budgeting, payroll processing, and cash handling procedures to ensure accurate accounting practices.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
Store Manager
Starbucks
07.2013 - 11.2018
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
Education
License Certificate - American Sign Language
Academy of Learning College
Medicine Hat, AB2018
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Flexible and Adaptable
- Multitasking Abilities
- Active Listening
- Verbal Communication
Accomplishments
*2023 FSR of the year for Tier
* Member if Goform front line
Languages
English
Native or Bilingual
Timeline
Financial Service Representative
Easyfinancial Services
02.2021 - Current
Restaurant Front of House Manager
Boston Pizza Int
11.2018 - 02.2021
Store Manager
Starbucks
07.2013 - 11.2018
License Certificate - American Sign Language
Academy of Learning College