Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Caitlin Montigny

Timmins,ON

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

11
11
years of professional experience

Work History

Financial Service Representative

Easyfinancial Services
02.2021 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • 2023 FSR of the year for Tier
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Organized and detail-oriented with a strong work ethic.
  • Took over role of Branch Manager when needed to cover for vacations.

Restaurant Front of House Manager

Boston Pizza Int
11.2018 - 02.2021
  • Mentored new team members on restaurant policies, procedures, and best practices to ensure consistent guest experiences across shifts.
  • Collaborated with back of house management to ensure seamless communication between kitchen and service staff for optimal dining experiences.
  • Enhanced customer satisfaction by efficiently managing front-of-house operations and addressing guest concerns promptly.
  • Provided exceptional customer service by anticipating guests'' needs from arrival through departure.
  • Recruited top talent for front of house positions through networking efforts, job fairs, and social media advertising campaigns.
  • Streamlined reservation processes, improving guest experience and maximizing seating capacity during peak hours.
  • Increased employee productivity through effective scheduling, training, and performance evaluations for all front of house staff.
  • Managed financial aspects such as budgeting, payroll processing, and cash handling procedures to ensure accurate accounting practices.
  • Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.

Store Manager

Starbucks
07.2013 - 11.2018
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Approved regular payroll submissions for employees.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.

Education

License Certificate - American Sign Language

Academy of Learning College
Medicine Hat, AB
2018

Skills

  • Friendly, Positive Attitude
  • Teamwork and Collaboration
  • Customer Service
  • Problem-Solving
  • Time Management
  • Attention to Detail
  • Flexible and Adaptable
  • Multitasking Abilities
  • Active Listening
  • Verbal Communication

Accomplishments

*2023 FSR of the year for Tier

* Member if Goform front line

Languages

English
Native or Bilingual

Timeline

Financial Service Representative

Easyfinancial Services
02.2021 - Current

Restaurant Front of House Manager

Boston Pizza Int
11.2018 - 02.2021

Store Manager

Starbucks
07.2013 - 11.2018

License Certificate - American Sign Language

Academy of Learning College

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Caitlin Montigny