Caitlin McCormick
SANTA ROSA
Summary
Highly experienced Customer Service Manager and Administrative Assistant with a wealth of diverse skills and knowledge. Seeking a career opportunity with a growing company, eager to collaborate and contribute to its innovative growth. Let\'s join forces and achieve success together.
Overview
18
18
years of professional experience
Work History
Fulfillment and Logistics Specialist
MAGITO AND COMPANY, LLC
Sebastopol, CA
03.2022 - Current
- Oversaw inventory operations to ensure seamless functioning of DTC initiatives including wine club and tasting room structures.
- Manage relationships and customer service with shipping fulfillment services, including inventory reconciliation
- Streamlined customer return processes by collaborating with wine club and online commerce teams.
- Ensure precise monitoring of inventory levels, product availability, and vintage changes.
- Coordinated transportation schedules to ensure timely delivery of goods.
- Improved supply chain efficiency by streamlining warehousing operations.
Administrative Assistant
SOUTHERN GLAZER'S WINE & SPIRITS
Rohnert Park, CA
09.2017 - 04.2020
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
Inventory Manager
REGAL WINE COMPANY
Santa Rosa, CA
12.2015 - 01.2017
- Enhanced inventory accuracy by conducting regular audits and implementing efficient tracking systems.
- Developed and implemented policies and procedures for inventory management.
- Achieved operational excellence by continuously improving processes, systems, and procedures related to inventory management.
- Built and nurtured positive working relationships with vendors and suppliers.
- Collaborated with purchasing department to optimize procurement strategies, ensuring appropriate stock levels at all times.
Customer Service Manager
REGAL WINE COMPANY
Santa Rosa, CA
01.2011 - 12.2015
- Designed, issued, and regularly updated procedural guidelines on a quarterly basis.
- Conducted testing and deployment of new online ordering system for sales teams
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
Customer Service Representative
REGAL WINE COMPANY
Santa Rosa, CA
04.2007 - 01.2011
- Enhanced operational stability by providing on-demand cross-training for colleagues.
- Managed multi-line phone system handling customer order calls.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
Bachelor Of Sociology - Sociology Major
SONOMA STATE UNIVERSITY
Rohnert Park, CASkills
- Microsoft Office
- Excel
- Web and tech savvy
- Multi-tasking
- Deadline-oriented
- Attention to detail
- Inventory management
- Order processing
- Logistics analysis
- Time management
Process improvement
Timeline
Fulfillment and Logistics Specialist
MAGITO AND COMPANY, LLC
03.2022 - Current
Administrative Assistant
SOUTHERN GLAZER'S WINE & SPIRITS
09.2017 - 04.2020
Inventory Manager
REGAL WINE COMPANY
12.2015 - 01.2017
Customer Service Manager
REGAL WINE COMPANY
01.2011 - 12.2015
Customer Service Representative
REGAL WINE COMPANY
04.2007 - 01.2011
Bachelor Of Sociology - Sociology Major
SONOMA STATE UNIVERSITY