Caitlin La
Richmond Hill,ON
Summary
Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring5 years of relevant work experience to your team.
Overview
5
5
years of professional experience
Work History
Patient Access Representative - Scheduling
Cortellucci Vaughan Hospital
07.2023 - Current
- Secure patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collect and enter patient demographic and insurance data into computer database to establish patient's medical record.
- Stay calm under pressure to and successfully deal with difficult situations.
- Booking for diagnostic imaging, breast imaging, bone density; and clinics such as MUCC, Fracture/Plastics Clinic, and Senior Wellness Clinic
- Managing incoming calls and stat requests
UCC & Family Medical Receptionist
Oak Ridges Medical And Urgent Care Clinic
10.2018 - 08.2023
- Managed urgent care clinic, fracture clinic, gynecology clinic, family practice & consultant pediatrician
- Communicated medical results to patients under medical supervision
- Completed WSIB forms and requests, insurance, chart transfer requests
- Processed third-party payments (transactions, refunds, settlement)
- OHIP billing and error reconciliation & IFH/Blue Cross processing
Medical Receptionist
Discovery Family Health
05.2018 - 11.2018
- Managed family practice, walk-in clinic, and bariatric surgery specialist
- Checked fridge temperatures for Public Health
- Prepared bariatric patients for initial visit by setting up their Ocean chart
- Processed IFH/Blue Cross
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
Education
No Degree - Medical Office Administration
Seneca College of Applied Arts And Technology
North York, ON04.2018
High School Diploma -
St. Theresa of Lisieux Catholic High School
Richmond Hill, ON06.2011
Skills
- Multi-Line Telephone Systems
- Electronic Health Records Systems
- Patient Registration
- Medical Terminology
- Insurance Form Processing
- Payment Processing
- Reliability and Dedication
- Hospital Security
- Punctual and Hardworking
- 70 WPM
- Microsoft Office Suite
- Oscar, Telus PS Suite, Apollo LX, Accuro EMR
- Medical Dictation
Timeline
Patient Access Representative - Scheduling
Cortellucci Vaughan Hospital
07.2023 - Current
UCC & Family Medical Receptionist
Oak Ridges Medical And Urgent Care Clinic
10.2018 - 08.2023
Medical Receptionist
Discovery Family Health
05.2018 - 11.2018
No Degree - Medical Office Administration
Seneca College of Applied Arts And Technology
High School Diploma -
St. Theresa of Lisieux Catholic High School