Summary
Overview
Work History
Education
Skills
Timeline
Generic

Caitlin La

Richmond Hill,ON

Summary

Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring5 years of relevant work experience to your team.

Overview

5
5
years of professional experience

Work History

Patient Access Representative - Scheduling

Cortellucci Vaughan Hospital
07.2023 - Current
  • Secure patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
  • Collect and enter patient demographic and insurance data into computer database to establish patient's medical record.
  • Stay calm under pressure to and successfully deal with difficult situations.
  • Booking for diagnostic imaging, breast imaging, bone density; and clinics such as MUCC, Fracture/Plastics Clinic, and Senior Wellness Clinic
  • Managing incoming calls and stat requests

UCC & Family Medical Receptionist

Oak Ridges Medical And Urgent Care Clinic
10.2018 - 08.2023
  • Managed urgent care clinic, fracture clinic, gynecology clinic, family practice & consultant pediatrician
  • Communicated medical results to patients under medical supervision
  • Completed WSIB forms and requests, insurance, chart transfer requests
  • Processed third-party payments (transactions, refunds, settlement)
  • OHIP billing and error reconciliation & IFH/Blue Cross processing

Medical Receptionist

Discovery Family Health
05.2018 - 11.2018
  • Managed family practice, walk-in clinic, and bariatric surgery specialist
  • Checked fridge temperatures for Public Health
  • Prepared bariatric patients for initial visit by setting up their Ocean chart
  • Processed IFH/Blue Cross
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.

Education

No Degree - Medical Office Administration

Seneca College of Applied Arts And Technology
North York, ON
04.2018

High School Diploma -

St. Theresa of Lisieux Catholic High School
Richmond Hill, ON
06.2011

Skills

  • Multi-Line Telephone Systems
  • Electronic Health Records Systems
  • Patient Registration
  • Medical Terminology
  • Insurance Form Processing
  • Payment Processing
  • Reliability and Dedication
  • Hospital Security
  • Punctual and Hardworking
  • 70 WPM
  • Microsoft Office Suite
  • Oscar, Telus PS Suite, Apollo LX, Accuro EMR
  • Medical Dictation

Timeline

Patient Access Representative - Scheduling

Cortellucci Vaughan Hospital
07.2023 - Current

UCC & Family Medical Receptionist

Oak Ridges Medical And Urgent Care Clinic
10.2018 - 08.2023

Medical Receptionist

Discovery Family Health
05.2018 - 11.2018

No Degree - Medical Office Administration

Seneca College of Applied Arts And Technology

High School Diploma -

St. Theresa of Lisieux Catholic High School
Caitlin La