Caitlin Kwan
Monterey Park
Summary
Motivated and forward-thinking professional with a strong commitment to creating safe, well-rounded customer service environments. Known for delivering excellent service while continuously developing both personally and professionally. Demonstrates the ability to accept constructive feedback and apply it to improve performance, positively contributing to team success.
Experienced Project Specialist with a proven ability to coordinate and manage project activities, collaborate effectively with teams, and adapt to changing priorities to deliver successful outcomes.
Overview
9
9
years of professional experience
Work History
Project Coordinator
Snyder Diamond
Pasadena, CA
06.2022 - 06.2026
- Collaborate with the logistics team for deliveries, installations, and pick-ups
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Assist clients with service options for their appliances
- Greet Clients upon arrival and guide them through the showroom
- Support client over the phone and directing them to appropriate departments
- Update orders on the internal database with accurate ETA’s
- Assist the sales team in meeting quarterly quotas
Barista/ Shift Lead
Starbucks Sheraton San Gabriel
San Gabriel, CA
12.2021 - 05.2022
- Greeted and served an average of 100+ customers daily, providing prompt, personalized, and friendly service in a fast-paced environment
- Advised customers on coffee blends, roasts, teas, specialty espresso beverages, and artisanal pastries, offering accurate, detailed information about origin and flavor
- Maintained and organized and tidy café environment by regularly cleaning equipment, espresso machines, tables, and condiment bar
- Developed strong relationships with regular customers, fostering loyalty through personalized attention and product recommendations.
- Managed cash registers accurately, ensuring proper handling of cash transactions and end-of-day reconciliations.
- Assisted in managing inventory levels, ensuring adequate stock of supplies for daily operations.
Front Desk Attendant
Golden Mile Bowling
Alhambra, CA
07.2017 - 12.2021
- Ensure that all games are working properly and help troubleshoot the occasional lane and/or ticketing problem that may arise; report major equipment problems to management
- Make guests aware of all the other activities we had to offer
- Track availability and assign lanes, assign shoes & other equipment (clean/spray shoes upon return), prepare for leagues, and get all the relevant info (shoe sizes, bowler names, ball preferences)
- Schedule and manage group reservations as well as Bowling Leagues and Tournaments
Education
Associates Degree -
East Los Angeles College
Monterey Park, CAHigh School Diploma -
Mark Keppel High School
Monterey Park, CABA - Psychology
California State University, Los Angeles
Los Angeles, CA5 2025
Master of Science - Marriage And Family Therapy
Northwestern University
Evanston, IL06.2028
Skills
- Microsoft 365
- Qualtrics XM
- CITI program certification for Social & Behavioral Research
- IBM SPSS Statistics
- R-Statisitcs
- 5 years in customer service
- Administrative support
- Relationship Building
- Problem-solving
- Project coordination
Timeline
Project Coordinator
Snyder Diamond
06.2022 - 06.2026
Barista/ Shift Lead
Starbucks Sheraton San Gabriel
12.2021 - 05.2022
Front Desk Attendant
Golden Mile Bowling
07.2017 - 12.2021
High School Diploma -
Mark Keppel High School
BA - Psychology
California State University, Los Angeles
Associates Degree -
East Los Angeles College
Master of Science - Marriage And Family Therapy
Northwestern University