Caitlin Holliday
Sherwood Park
Summary
Accomplished Head Bartender with a proven track record at Westin Hotel, showcasing exceptional customer service and hospitality expertise. Excelled in team collaboration and multitasking, significantly enhancing guest experiences. Skilled in cash handling and inventory management, I spearheaded the development of seasonal drink menus, boosting bar revenue. Demonstrates a strong work ethic and unparalleled reliability.
Experienced with managing tables and providing top-notch service to guests in fast-paced environments. Utilizes excellent communication skills to collaborate with team members and create welcoming atmosphere. Track record of maintaining high standards of cleanliness and efficiency, ensuring positive dining experience for all patrons.
Overview
3
3
years of professional experience
Work History
Server, Bartender, Shift Lead
Dalla Tavolla Zenari
10.2024 - 01.2025
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed as a leader during dinner shifts helping all staff to ensure a successful service.
Server, Bartender, Supervisor
Continental Treat Fine Bistro
04.2023 - 09.2024
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Head Bartender
Westin Hotel
06.2022 - 04.2023
- Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Managed inventory efficiently, reducing waste and maintaining optimal stock levels for peak periods.
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Developed specialty drinks to work with menu changes, sustaining customer interest and solid bar revenue.
- Crafted special drink and cocktail menu items for seasonal offerings.
Education
No Degree - Nursing
Norquest College
Edmonton, None05-2027
Diploma - Business Management
Macewan University
Edmonton, None05-2013
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
- High volume dining
- Team collaboration
- Relationship management
- Multitasking and organization
- Team member support
- Reliability
Languages
English
Native or Bilingual
Interests
Parenting to the best of my abilities
Wheelchair Rugby
Timeline
Server, Bartender, Shift Lead
Dalla Tavolla Zenari
10.2024 - 01.2025
Server, Bartender, Supervisor
Continental Treat Fine Bistro
04.2023 - 09.2024
Head Bartender
Westin Hotel
06.2022 - 04.2023
No Degree - Nursing
Norquest College
Diploma - Business Management
Macewan University
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