Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Caitlin Flannigan Cox

Thorold,Canada

Summary

Dynamic retail professional and experienced waitress with a proven track record in training and mentoring team members. Expertise in cash handling, customer service, and point-of-sale systems, complemented by a strong commitment to collaboration and consistent results. Reliable and adaptable, ensuring smooth operations and high performance in fast-paced environments. Recognized for exceptional communication and leadership skills that foster a productive and motivated team atmosphere, driving success.

Overview

2026
2026
years of professional experience

Work History

Cashier/Trainer/Lead Hand

Big Red Meat Market
09.2019 - 09.2025


  • Served customers in a fast-paced environment
  • Operated Meat Slicers
  • Trained new employees by providing knowledge of specific store tasks, policies and goals.
  • Created positive shopping atmosphere by greeting customers, answering questions and directing customers to products.
  • Evaluated employee performance, offering constructive feedback and recognizing top performers through regular assessments.
  • Collaborated with management to identify areas for improvement, leading to better-targeted training efforts.
  • Operated POS system to complete cash, credit and check transactions.
  • Counted money in cash drawers at beginning of shifts to verify correct amounts and sufficient available change.
  • Managed break board to keep track of breaks for cashiers and front-end employees.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
  • Mentored new hires through comprehensive training programs, fostering professional growth and building strong teams.

Customer Service Manager

Wal-Mart
2013 - 2014
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Optimized workflow processes to maximize efficiency while maintaining an unwavering commitment to client satisfaction.
  • Analyzed customer feedback data to identify trends and areas for improvement, driving continuous enhancement of services provided.

Customer Service/ Cashier / Waitress

Zellers/Zellers Restaurant
03.2010 - 12.2011


  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Processed customer orders and accurately handled payment transactions.
  • Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
  • Demonstrated versatility by cross-training in various departments throughout the store when required.
  • Ensured cleanliness and organization of checkout area, contributing to positive shopping environment.
  • Assisted customers in locating products, improving overall shopping efficiency and satisfaction.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Inspected dishes and utensils for cleanliness.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Processed orders and sent to kitchen employees for preparation.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Increased sales significantly by upselling higher-end products to customers.

Cashier

JJ Convenience
10.2008 - 02.2009
  • Handled Cash, Debit and Charge Cards
  • Handled Lotto tickets and sales
  • Stocked shelves

Education

Laura Secord Secondary School

Skills

  • Patience and empathy
  • Restocking shelves
  • Workplace safety
  • Cleanliness maintenance
  • Cash handling expertise
  • Stress tolerance
  • Employee motivation
  • Task delegation
  • POS system proficiency
  • Upselling strategies
  • Returns handling
  • Positive attitude
  • Customer service
  • Problem-solving
  • Time management
  • Multitasking and organization
  • Punctual and reliable
  • Effective communication
  • Collaborative teamwork
  • Effective team leadership
  • Store opening and closing
  • Staff training
  • Staff motivation
  • New hire training
  • Willingness to learn
  • Multitasking and prioritizing

Languages

English

Timeline

Cashier/Trainer/Lead Hand

Big Red Meat Market
09.2019 - 09.2025

Customer Service/ Cashier / Waitress

Zellers/Zellers Restaurant
03.2010 - 12.2011

Cashier

JJ Convenience
10.2008 - 02.2009

Customer Service Manager

Wal-Mart
2013 - 2014

Laura Secord Secondary School

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Caitlin Flannigan Cox