Caitlin Fenton
Halifax,NS
Summary
Dynamic customer service professional with a proven track record at Blue Ocean Contact Center, excelling in complaint resolution and active listening. Recognized for enhancing customer loyalty through empathetic conflict management and critical thinking. Adept at handling escalated issues, ensuring satisfactory outcomes for both clients and the organization.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Blue Ocean Contact Center
09.2016 - 04.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Cashier Team Lead
Tim Hortons
03.2013 - 06.2016
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed cash and card purchases.
Education
Citadel High School
Halifax, NS06.2011
Skills
- Customer service
- Active listening
- Critical thinking
- Problem resolution
- Complaint handling
- Complaint resolution
Languages
English
Professional Working
Timeline
Customer Service Representative
Blue Ocean Contact Center
09.2016 - 04.2021
Cashier Team Lead
Tim Hortons
03.2013 - 06.2016
Citadel High School
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