Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Caitlin Dupuis

Thunder Bay

Summary

Cheerful experienced server offering experience in fast-paced diner and short-order restaurant settings. Promotes customer comfort and enhanced experiences by answering questions and responding to concerns. Maintains service standards and follows safe service regulations. Always ready to help team members by taking on additional tasks.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Team Lead

Milk And Water Baking Co.
02.2022 - 09.2023
  • Promoted to team lead of customer service for displaying outstanding enthusiasm and remaining calm in extremely trying situations.
  • Handled day-to-day customer contact via in-person, phone, and email.
  • Managed social media accounts.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Took cash and credit card payments via POS system.
  • Built strong relationships with customers through positive attitude and attentive response.

Bartender

Royal Canadian Legion Branch 149
11.2021 - 02.2022
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
  • Verified drinking age requirements of customers by carefully reviewing photo identification.

Head Server

Popeye's Restaurant
01.2019 - 02.2020
  • Served food and beverages promptly with focused attention to customer needs.
  • Maintained clean and organized dining area to create pleasant and welcoming atmosphere for customers.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.

Cashier/Deli Worker

Spot On Convenience/Paradise Bakery
08.2017 - 12.2018
  • Listened carefully to customer instructions and prepared orders according to those preferences.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Learned other teammates' work tasks to train as backup.
  • Operated cash register to manage cash and credit card transactions, providing receipts for proof of transaction.
  • Kept kitchen, counter and store cleaned and sanitized.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.

Cashier

The Bargain! Shop
05.2016 - 08.2017
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Restocked and organized merchandise in front lanes.
  • Stocked, tagged and displayed merchandise as required.
  • Worked closely with manager to solve problems and handle customer concerns.
  • Used POS system to enter orders, process payments and issue receipts.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Monitored self-checkout systems and provided help in resolving complex problems.
  • Set up new sales displays each week with fresh merchandise.

Kitchen Helper/Dishwasher

Between Bridges Inn
01.2015 - 02.2016
  • Followed supervisor instructions to complete tasks on time.
  • Cleaned and organized kitchen stations to promote team efficiency.
  • Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.
  • Operated standard kitchen equipment with focus on safety and sanitation.
  • Helped chefs prepare and present food to event guests with strong attention to detail and presentation expertise.
  • Followed food safety practices and sanitation guidelines.

Kitchen Helper/Dishwasher

Crown And Anchor INN
01.2014 - 02.2015
  • Followed supervisor instructions to complete tasks on time.
  • Cleaned and organized kitchen stations to promote team efficiency.
  • Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.
  • Operated standard kitchen equipment with focus on safety and sanitation.
  • Followed proper handling and sanitation procedures to comply with food safety standards and protocols.

Education

High School Diploma -

Geraldton Composite High School
Geraldton, ON
06.2016

Skills

  • Production Monitoring
  • Operational Efficiency and Safety
  • Job Assignments
  • Staff Training
  • Customer Loyalty
  • Cash Handling
  • Sales Expertise
  • Maintaining Clean Work Areas
  • Staff Meetings
  • POS Systems Expertise
  • Goal Attainment
  • Complaint Resolution

Languages

English

Certification

  • Smart Serve
  • Health and Safety Training

Timeline

Team Lead

Milk And Water Baking Co.
02.2022 - 09.2023

Bartender

Royal Canadian Legion Branch 149
11.2021 - 02.2022

Head Server

Popeye's Restaurant
01.2019 - 02.2020

Cashier/Deli Worker

Spot On Convenience/Paradise Bakery
08.2017 - 12.2018

Cashier

The Bargain! Shop
05.2016 - 08.2017

Kitchen Helper/Dishwasher

Between Bridges Inn
01.2015 - 02.2016

Kitchen Helper/Dishwasher

Crown And Anchor INN
01.2014 - 02.2015

High School Diploma -

Geraldton Composite High School

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