Caitlin Dowhan
Edmonton
Summary
Dynamic Rehabilitation Assistant at Millard Health with extensive clinical experience and unparalleled customer service. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking a proactive approach to identifying and addressing issues, with focus on optimizing outcomes and supporting objectives. Known for exceptional teamwork and adaptability, ensuring smooth operations in dynamic environments. Consistently enhances patient wellbeing through effective communication and collaboration within multidisciplinary teams. Fosters a culture of respect and inclusivity.
Overview
16
16
years of professional experience
Work History
Rehabilitation Assistant
Millard Health
06.2014 - Current
- Provided therapeutic exercise instruction, education and appropriate modifications. Monitored client progress and reported updates to supervising therapist and/or Team members.
- Effectively builds rapport with clients and fellow staff members by treating everyone fairly and with respect. Fostered a positive, inclusive and supportive atmosphere; encouraging others to ask questions and express concerns about their rehabilitation process.
- Collaborates within multidisciplinary teams to optimize treatment strategies for each patient while ensuring continuity of care by maintaining clear communication channels with team members.
- Assisted in the administration of therapeutic interventions with personalized care, contributing to improved patient wellbeing and satisfaction.
- Streamlined team procedures and processes (effective time management for all parties, delegation of tasks, communication). Engaged in tactful and respectful conversations to provide constructive feedback and solutions.
- Mentored, trained and supported new staff and students, Rehabilitation Assistants and clinicians of other disciplines.
- Participated in job-centric conversations with clients to help prepare them to return to work or meaningful employment (addressing fears, instilling confidence, suggesting resources or strategies) by using ability-focused language.
- Worked with clients throughout various stages of recovery from acute on-set, post-surgical, chronic / long-term recovery and individuals preparing to return to work.
- Contacting clients and effectively trouble shooting problems (technology difficulties, symptom management, scheduling / attendance, transportation issues, psychosocial barriers) and completing check-ins and follow-ups.
- Participated in Crew meetings with treatment team, Service Manager and Rehabilitation Coordinators; provided valuable insight and suggestions
- Detailed documentation that is accurate and has clear instructions (updated electronic chart notes with thoroughness, created templates for emails, signage)
- Acted as a liaison to direct concerns to the appropriate source to be addressed (whether between client / Claim Owner, client / therapist, clinicians / managers, etc).
- Effectively works independently by managing time and multitasking; creatively problem-solves complex issues
- Team player that is able to anticipate others needs through active listening, attention to detail and perceptive observation
Optometric Assistant
Morinville Vision Care
06.2009 - 08.2012
- Answered phones on a multi-line system to provide office information, answer questions, triage client symptoms, direct calls and schedule appointments
- Greeted patients, prepared exam rooms and managed electronic records to keep office running efficiently and effectively.
- Obtained and documented medical histories and reported current concerns from patients prior to physical exam by optometrist. Ensured accuracy of records by diligently updating information during each visit.
- Maintained strict adherence to confidentiality protocols while handling sensitive patient data.
- Explained processes, administered testing and effectively communicated updates and information to clients and staff.
- Provided encouragement and reassurance to clients of all ages to reduce anxieties and increase compliance. Enhanced client satisfaction by providing efficient and friendly service during their visits.
- Maintained client-focused, engaging and compassionate environment.
- Collaborated with insurance providers to verify coverage, facilitating smooth transactions for both patients and the practice. Managed billing processes efficiently, resolving any discrepancies promptly to maintain positive patient relationships.
- Provided training support for new team members by clearly communicating procedures and policies.
- Liaised between patients and staff or other medical professionals to ensure continuity of care. Coordinated referrals and ensured inquiries were addressed by the appropriate resource in a timely manner.
Education
Diploma - Physical / Occupational Therapy Assistant
Macewan University
Edmonton, AB05-2014
Skills
- Monitor patient performance provide status updates to involved parties
- Maintains confidentiality through the protection of others' personal information
- Highly developed verbal written communication
- Administrative support documentation
- Leadership; mentoring training
- Time management scheduling
- Treatment planning implementation
- Emotional intelligence rapport building
- Complex problem-solving collaborative conflict resolution
- Ability to liaise between multiple groups effectively and efficiently
- Ability to analyze sensitive information, disseminate key components and offer strategies solutions
- Encouraging a culture of respect, inclusivity safety
Timeline
Rehabilitation Assistant
Millard Health
06.2014 - Current
Optometric Assistant
Morinville Vision Care
06.2009 - 08.2012
Diploma - Physical / Occupational Therapy Assistant
Macewan University
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