Caitlin DeGrazia
Thunder Bay
Summary
Customer Service Specialist experienced in prioritizing tasks and managing multiple responsibilities in fast-paced environments. Delivered effective resolutions to escalated customer support issues through strong interpersonal skills and a commitment to team goals. Embraced new challenges while demonstrating adaptability and a solid work ethic.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Customer Service Manager
Wal-Mart
Thunder Bay
06.2025 - Current
- Managed daily customer service operations to enhance shopper satisfaction.
- Resolved customer complaints quickly and efficiently to maintain loyalty.
- Delivered continuous training to associates to maximize performance and customer relations skills.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
Customer Service Representative
Wal-Mart
Thunder Bay
06.2024 - Current
- Resolved customer complaints promptly and professionally.
- Assisted customers with product inquiries and service issues.
- Answered customer inquiries and provided accurate information regarding products and services.
- Processed transactions accurately and efficiently at checkout.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Trained new hires on customer service protocols and store policies.
- Maintained organized and clean sales floor for optimal customer experience.
Cashier
Wal-Mart
Thunder Bay
09.2022 - Current
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Operated cash register and processed customer transactions efficiently.
- Provided excellent customer service during high-volume shopping hours.
- Monitored checkout stations for smooth operation and customer satisfaction.
- Handled cash, credit, and gift card transactions accurately.
- Maintained clean and organized checkout area for optimal flow.
- Assisted customers with self-checkout processes and equipment troubleshooting.
- Resolved customer inquiries and technical issues efficiently at checkout kiosks.
- Provided training to new staff on self-checkout procedures and customer service.
- Trained new cashiers on systems and store policies effectively.
- Assisted customers with product inquiries and store navigation.
- Stocked shelves with merchandise when needed.
- Performed other duties as assigned by management.
- Maintained cleanliness and organization of self-checkout area for optimal experience.
Education
Westgate CVI
Thunder Bay, ONSkills
- Customer service
- Effective communication
- Problem solving
- Time management
- Attention to detail
- Telephone etiquette
- Cash handling
- Patience and empathy
Certification
- Smart serve (2022)
References
References available upon request.
Timeline
Customer Service Manager
Wal-Mart
06.2025 - Current
Customer Service Representative
Wal-Mart
06.2024 - Current
Cashier
Wal-Mart
09.2022 - Current
Westgate CVI