Caitlin Chapman
Clairmont,AB
Summary
Personal Support Worker
Assist individuals with completing acts of daily living while maintaining and supporting their independence
- Provide care and companionship for individuals and families during periods of incapacitation, convalescence or family disruption
- Administer bedside and personal care to clients such as bathing, personal hygiene, and dressing
- Plan and prepare meals and special diets, and feed or assist in feeding clients
May perform routine health-related duties such as changing non-sterile dressings, assisting in the administration of medications and collecting specimens under direction Communication
- Applied effective communications skills in order to ensure all tasks are thoroughly understood
- Works effectively with staff to ensure seamless completion of all tasks
Experienced with patient scheduling, medical records management, and front-desk operations. Utilizes effective communication and organizational skills to enhance patient care and office efficiency. Knowledge of healthcare protocols and track record of maintaining patient confidentiality and satisfaction.
Overview
10
10
years of professional experience
Work History
Medical Receptionist
Greater Niagara Medical Imaging
01.2023 - 10.2023
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
- Supported patient care by scheduling appointments to accommodate urgent health needs.
PSW
Bayshore Home Health
01.2017 - 12.2022
- Provide care to individuals with dementia, Alzheimer's, mental health illnesses and development and intellectual disabilities
- Travel to and from patient houses ensuring appointments are attended within given time frame
- Document all patient interactions and update client files to reflect visit using Procura communication software
PSW
St. Joseph's Hospital
01.2014 - 01.2015
- Worked on hospital wards assisting nursing staff with transferring of patients to wheelchairs and to bath
- Assisted with feeding of patients, and documented intake of food
- Took patient vitals and charted outcomes
- Managed challenging behaviors displayed by dementia or Alzheimer''s patients using appropriate interventions and communication techniques.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
Education
Personal Support Worker Diploma -
Central Health Institute
Hamilton, ON01.2014
First Aid, CPR and AED Level C -
01.2018
National Food and Safety Training Program -
01.2014
Non-Violent Crisis Intervention -
01.2014
Gentle Persuasive Approach -
01.2014
Skills
- Registered Personal Support Worker with over 5 years experience in home and hospital settings
- Possesses exceptional communication skills
- Works well in groups as well as independently with minimal supervision
- Able to manage competing priorities with ease
- Experienced in conflict resolution
- Knowledgeable in medical terminology
- Punctual, professional, and reliable
- Medical terminology
Personal Profile
Personal Support Worker, Assist individuals with completing acts of daily living while maintaining and supporting their independence, Provide care and companionship for individuals and families during periods of incapacitation, convalescence or family disruption, Administer bedside and personal care to clients such as bathing, personal hygiene, and dressing, Plan and prepare meals and special diets, and feed or assist in feeding clients, May perform routine health-related duties such as changing non-sterile dressings, assisting in the administration of medications and collecting specimens under direction
Communication Skills
- Applied effective communications skills in order to ensure all tasks are thoroughly understood
- Works effectively with staff to ensure seamless completion of all tasks
Languages
Arabic
Professional Working
English
Native or Bilingual
Timeline
Medical Receptionist
Greater Niagara Medical Imaging
01.2023 - 10.2023
PSW
Bayshore Home Health
01.2017 - 12.2022
PSW
St. Joseph's Hospital
01.2014 - 01.2015
First Aid, CPR and AED Level C -
National Food and Safety Training Program -
Non-Violent Crisis Intervention -
Gentle Persuasive Approach -
Personal Support Worker Diploma -
Central Health Institute
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