Caitlin Barker
Vancouver,BC
Summary
Highly motivated and energetic individual comfortable working in fast-paced environments. Exceptional interpersonal skills combined with proven ability to drive profitability, manage and nurture talent, and successfully implement challenging projects. Confident leader with distinguished team-building skills and excellent conflict-resolution abilities. Eager to learn and develop new skills with a strong work ethic.
Overview
6
6
years of professional experience
Work History
Assistant Manager
Earls Kitchen + Bar
Vancouver, BC
08.2022 - 11.2023
- Responsible for supporting the general manager in day-to-day operations of the establishment.
- Managed front-of-house staff, including servers, server assistants, bartenders, and hosts.
- Enforced and adhered to high standards of cleanliness throughout work and serving stations to remain compliant with company policies and regulatory requirements.
- Monitored inventory levels and ordered supplies as needed.
- Swiftly and successfully resolved conflict resulting in customer satisfaction.
- Trained front-of-house employees on restaurant policies and procedures, guest service techniques, and communication skills to promote positive experiences.
- Worked alongside the general manager to develop and implement strategies for increasing sales and revenue.
- Displayed strong leadership skills, excellent communication abilities, and the aptitude to work under pressure in a very faced paced working environment.
Sales Associate/Project Coordinator
Beyond Bread Artisan Bakery and Cafe
Vancouver, BC
06.2017 - 05.2022
- Helped customers complete purchases, locate items, made product recommendations as well as built relationships with customers to encourage repeat business.
- Back of house working in food preparation - making sandwiches, condiments, salads, and soups.
- Fully trained barista, skilled at latte art and able to work multiple espresso machines.
- Creative director for Beyond Bread at the Vancouver Farmers Market during the summer of 2021 - this role included ordering equipment, scheduling meetings, engaging with vendors on behalf of Beyond Bread, managing deadlines and workflow, designing the tent space to appeal to potential new cliental and ensuring the tent encapsulated Beyond Bread's friendly and warm environment.
Contracted Employment for Tourism BC
Tourism BC
Vancouver, BC
01.2021 - 03.2021
- Performed essential administrative tasks to assist with a research project undertaken by Tourism BC.
- Edited and corrected templates, ensuring every template was identical to one another as well as making certain all grammar and formatting was correct and professional.
Sales Associate/Server
East Is East
Vancouver, BC
09.2018 - 03.2020
- Trained in taking orders from customers, entering orders into a point-of-sale system, delivering food and drinks to tables, and ensuring customers have a satisfactory dining experience.
- Responsible for setting and clearing tables, and handling payments from customers.
- Had a confident knowledge of menu items, able to make recommendations to customers, and handled any customer complaints or issues that arise in a fast-paced work environment.
Education
Bachelor of Arts (Honours) - Political Science
Queen’s University
Kingston, ON06.2022
Skills
- Food Safe Level 1 Certification
- Serving it Right Certification
- POS Systems and Ordering Platforms
- Microsoft Excel - Proficient
- Microsoft Word, PowerPoint - Expert
Timeline
Assistant Manager
Earls Kitchen + Bar
08.2022 - 11.2023
Contracted Employment for Tourism BC
Tourism BC
01.2021 - 03.2021
Sales Associate/Server
East Is East
09.2018 - 03.2020
Sales Associate/Project Coordinator
Beyond Bread Artisan Bakery and Cafe
06.2017 - 05.2022
Bachelor of Arts (Honours) - Political Science
Queen’s University