Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Caitlin Baker

Kamloops

Summary

Dynamic Service writer with a proven track record at Rigid Truck and Trailer, excelling in customer service and as well as service writing and parts department. Skilled in managing schedules and fostering positive client relationships, I effectively resolved inquiries and enhanced office efficiency, contributing to a welcoming environment and improved client satisfaction. After working at Rigid Truck and Trailer for 4 years, I made a change to New Waves Docs, shortly after I decided to relocate to a new city so I could continue co-parenting with my childs father, I took some time off to gain my bearings in a new area and am ready willing and able to return to work.

Overview

9
9
years of professional experience

Work History

Office Administrative Assistant

New Wave Docs LTD
06.2024 - 08.2024
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Responded to inquiries from callers seeking information.
  • Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.

Service Manger

Rigid Truck and Trailer Ltd
05.2020 - 06.2024
  • Resolved customer complaints in professional and timely manner.
  • Met with customers to discuss service needs and offer available solutions.
  • Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
  • Hired, trained and supervised team of service staff members to meet business goals.
  • Analyzed service reports to identify areas of improvement.
  • Coordinated with other departments to maintain streamlined and productive workflow.
  • Developed and maintained positive relationships with customers to build rapport and trust.
  • Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
  • Negotiated with vendors to secure best prices for parts and supplies.
  • Developed and maintained strong relationships with suppliers, ensuring timely delivery of parts and materials, which minimized service disruptions.

Serive Writting/Parts Department Clerk

Country Tire LTD
10.2019 - 05.2020
  • Increased customer satisfaction by promptly addressing inquiries and resolving issues.
  • Maintained an organized workspace, facilitating quicker retrieval of necessary items during busy periods.
  • Developed strong relationships with suppliers, negotiating favorable pricing on behalf of the company.
  • Implemented efficient filing system for invoices and other essential documents, simplifying record-keeping processes.

Manager/Parts Manager

Lordco Auto Parts
09.2015 - 05.2018
  • Managed and motivated employees to be productive and engaged in work.
  • Rearranged parts department to better serve changing trends and keep workspaces organized.
  • Accomplished multiple tasks within established timeframes.
  • Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Managed warranty claims efficiently by working closely with manufacturers to resolve issues promptly while minimizing financial losses to the company.
  • Cross-trained existing employees to maximize team agility and performance.

Education

High School Diploma -

Peter Skene Odgen
100 Mile House

Skills

  • Data entry
  • Verbal communication
  • Microsoft office
  • Schedule management
  • Scheduling appointments
  • Billing and invoicing
  • Scheduling and calendar management
  • Document scanning
  • Inventory management
  • Telephone reception
  • File management
  • File organization
  • Customer engagement
  • Payroll
  • Proofreading
  • Supply inventory
  • Accounting support
  • Payroll and accounts payable and receivable
  • Social media oversight
  • Email management
  • Customer service
  • Administrative support

Languages

English

Timeline

Office Administrative Assistant

New Wave Docs LTD
06.2024 - 08.2024

Service Manger

Rigid Truck and Trailer Ltd
05.2020 - 06.2024

Serive Writting/Parts Department Clerk

Country Tire LTD
10.2019 - 05.2020

Manager/Parts Manager

Lordco Auto Parts
09.2015 - 05.2018

High School Diploma -

Peter Skene Odgen

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Caitlin Baker