Caitlin Bailey
Fountain Valley
Summary
Motivated and mission-driven Sociology graduate with 4+ years of customer service experience, proven research capabilities, and a strong foundation in social advocacy. Adept at conducting data analysis, managing client relationships, and navigating fast-paced, detail-oriented environments. Currently pursuing a Master’s in Social Work. Seeking an opportunity to apply research, organizational, and interpersonal skills in a role with room for growth and impact.
Overview
2027
2027
years of professional experience
Work History
Sales Associate
Kohl's
7777 Edinger Ave Ste 140, Huntington Beach, CA
2017 - 2019
- Delivered quality service to a diverse customer base in a high-traffic environment.
- Recognized for strong interpersonal skills and promoted to employee trainer; onboarded and supported 5+ new hires.
- Maintained a consistent track record of positive customer feedback and meeting sales targets.
Sales Associate
Staples
7881 Edinger Ave Ste 130, Huntington Beach, CA
2019 - 2021
- Provided tailored service to small business clients and general consumers.
- Managed up to $5,000 in daily transactions, ensuring 100% cash accuracy.
- Executed mobile and custom print orders with a focus on timeliness and attention to detail.
- Developed organizational skills through inventory restocking and multi-tasking in high-volume periods.
After-School Teacher
Think Together, Inc
2101 E 4th St #200b, Santa Ana, CA
2025 - Current
- Facilitated after-school activities, promoting teamwork and social skills among students.
- Provided individualized support to students, fostering academic growth and confidence.
- Implemented behavior management strategies to maintain a positive classroom environment.
- Assisted in training new staff on program protocols and classroom management techniques.
- Observed and monitored children's play activities to promote healthy, safe environment.
- Developed strong relationships with students, fostering a positive classroom environment conducive to learning.
Education
Master of Social Work - Social Work
California State University, Long Beach
1250 Bellflower Blvd, Long Beach, CA2028
Bachelor of Arts - Sociology
California State University, Long Beach
1250 Bellflower Blvd, Long Beach, CA2023
Skills
- Customer service
- Data entry
- Critical thinking
- Problem resolution
- Customer relations
- Microsoft Excel
- Teamwork and collaboration
- Time management
- Flexible and adaptable
- Fast learner
Timeline
Sales Associate
Kohl's
2017 - 2019
Sales Associate
Staples
2019 - 2021
After-School Teacher
Think Together, Inc
2025 - Current
Master of Social Work - Social Work
California State University, Long Beach
Bachelor of Arts - Sociology
California State University, Long Beach