Summary
Overview
Work History
Education
Skills
Director of Programs
Timeline
Generic

Caitlin Ahlberg

Greenbrae

Summary

Dynamic and dedicated trainer with extensive expertise in designing and implementing innovative fitness programs, staff training, and facility management. Proven ability to enhance performance through exceptional leadership and a deep understanding of exercise physiology, fostering a positive learning environment for both horse and rider. Committed to making equine sports accessible and enjoyable for all participants, while optimizing workflows and managing professional schedules to ensure seamless operations. Recognized for strong collaboration skills, adaptability, and a commitment to delivering results in fast-paced settings, blending advanced organizational, technical, and business acumen to drive service excellence.

Overview

21
21
years of professional experience

Work History

Head Trainer & Instructor

Mane Ridge Llc
06.2017 - Current
  • Provided daily care and grooming of horses, including brushing, bathing, clipping, and hoof cleaning.
  • Monitored the progress of each horse in training to ensure goals were met.
  • Instructed riders on proper riding techniques for different types of horses.
  • Communicated with owners regarding progress and any changes needed to the training plan.
  • Assisted in transporting horses to shows or other locations as needed.
  • Ensured all safety protocols were followed when working with the horses.
  • Fostered relationships with customers by providing excellent customer service during lessons and events.
  • Performed minor medical procedures such as wound treatment or administering medications.
  • Maintained accurate records of horse health history, vaccinations, feedings schedules, medications administered.

  • Developed individualized training plans for each horse based on experience level and needs.
  • Exercised horses regularly using various methods such as lunging, trail riding, cross-country jumping courses.
  • Researched nutritional supplements that would benefit the overall health of the horses.
  • Trained and rode horses across wide age range and exhibited excellent horse handling skills.
  • Advised owners on strategies for continuing training and reinforcing lessons.

Instructor / Horse Trainer

Topiary Farms
08.2024 - 04.2025
  • Promoted a positive learning environment by establishing clear expectations and maintaining consistent classroom management techniques.
  • Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
  • Boosted student performance by providing individualized support and targeted feedback.
  • Initiated new learning methods, eliminating instructional gaps and improving comprehension.
  • Participated in professional development opportunities to stay current on educational trends and enhance teaching effectiveness.
  • Increased student motivation by developing engaging lesson plans that catered to various learning styles.
  • Evaluated student assessments to identify areas of growth and improvement, adjusting instructional strategies accordingly.
  • Observed and adopted new techniques from skilled instructors and lecturers.
  • Improved student performance by defining clear goals and communicating performance metrics.
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Improved marketing to attract new customers and promote business.
  • Established team priorities, maintained schedules and monitored performance.

Camp Director/ After School Director /

Miwok Stables
01.2014 - 01.2017
  • Oversaw team of counselors and support team members.
  • Recruited high-quality personnel by promoting a positive workplace culture, resulting in a skilled and dedicated team of counselors and support staff.
  • Addressed disciplinary issues among campers fairly and consistently, creating an atmosphere of respect and accountability within the camp community.
  • Supervised, guided and assisted students during crafts, art projects, games and other activities to provide developmental stimulation.
  • Communicated with parents, staff and teachers regarding children or program issues. ( 34 kids in camp for 10 weeks in a row- while managing the adult lesson program, and show team classes that still attended durring the camp session)
  • Hired, disciplined and managed 25 camp staff members.
  • Answered phones quickly, addressing questions, taking messages and forwarding calls.
  • Maintained camper files, properly storing and maintaining personal information.
  • Monitored enrollment numbers closely and adjusted staffing levels accordingly to maintain optimal counselor-to-camper ratios throughout each session of the camp season.
  • Assigned work to staff, set schedules, and motivated strong performance in key areas.
  • Cultivated strong relationships with customers to build loyalty and repeat business.
  • Streamlined communication processes between program staff, enhancing overall team cohesion and efficiency.

Concierge and Client Manager

Dakon Stables
05.2015 - 09.2016
  • Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
  • Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
  • Maintained front desk's concierge book to provide visitors with access to relevant local information.
  • Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
  • Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
  • Improved overall guest satisfaction by consistently exceeding expectations in all aspects of concierge services.
  • Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
  • Greeted guests upon arrival and offered directions to key amenities to cultivate quality hotel experiences.
  • Maintained detailed knowledge of local attractions, events, and services to better assist guests in making informed decisions.
  • Supported event planning efforts, contributing to the successful execution of memorable occasions.
  • Managed reservations for exclusive events, increasing guest engagement and satisfaction.
  • Maintained detailed records of guest preferences to personalize future visits.
  • Provided language translation services as needed, easing communication barriers for international guests.
  • Enhanced guest experience by providing personalized recommendations for dining and entertainment.
  • Facilitated smooth check-in and check-out processes, minimizing wait times and improving guest satisfaction.
  • Coordinated transportation arrangements for guests, leading to seamless travel experiences.
  • Greeted guests upon arrival by providing warm welcome.
  • Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
  • Maintained client files with sales contracts, records of client interactions, client notes, and other information.

Real Estate Assistant

Stephanie Ahlberg at Hill and Co
01.2014 - 01.2015
  • Maintained efficient office operations by handling errands and administrative functions.
  • Improved office organization through the implementation of efficient filing systems, database management, and document preparation.
  • Cultivated and maintained professional relationships with clients, real estate agents, lenders and escrow personnel.
  • Coordinated appointments to show marketed properties.
  • Performed market research and evaluated competitive property analysis to define competitive listing and sale prices.
  • Contributed to the positive reputation of real estate agency by consistently delivering outstanding customer service experiences for clients.
  • Demonstrated strong attention to detail when proofreading contracts, ensuring accuracy and completeness before submission.
  • Fostered positive relationships with clients, contributing to high rate of repeat and referral business.
  • Conducted comparative market analysis reports, supporting agents in advising clients on market trends.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.

Assistant Instructor / Horse Exerciser

Miwok Stables
06.2004 - 11.2013
  • Provided support during classes, group lessons, and classroom activities.
  • Promoted a positive learning atmosphere by modeling enthusiasm for subjects taught and encouraging students'' curiosity.
  • Participated in professional development opportunities, staying up-to-date on current educational trends and best practices.
  • Developed strong relationships with parents through open communication channels, supporting student growth beyond the school day.

Education

Bachelor of Arts - Communications

Dominican University
05-2013

Skills

  • Equine training and riding instruction
  • Health monitoring and care procedures
  • Safety compliance
  • Customer service

Director of Programs

  • Lesson outreach programs ( 6 week courses) as a non profit at Miwok Stables to the following ....At risk youth in hunter point, Breast cancer remission groups ( 4 different groups )
  • Ran a summer camp program as director for 14 years . 10 straght weeks with 32 children each week.
  • I was also the lead instructor and trainer for the adult program , afterschool program, Showteam and IEA instructor while at Miwok Livery Stables.

Timeline

Instructor / Horse Trainer

Topiary Farms
08.2024 - 04.2025

Head Trainer & Instructor

Mane Ridge Llc
06.2017 - Current

Concierge and Client Manager

Dakon Stables
05.2015 - 09.2016

Camp Director/ After School Director /

Miwok Stables
01.2014 - 01.2017

Real Estate Assistant

Stephanie Ahlberg at Hill and Co
01.2014 - 01.2015

Assistant Instructor / Horse Exerciser

Miwok Stables
06.2004 - 11.2013

Bachelor of Arts - Communications

Dominican University

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Caitlin Ahlberg