Cairie-Ann Hofer
Lloydminster,SK
Summary
Dynamic and compassionate professional with extensive experience at Allstar Cleaning Services, excelling in housekeeping and client relations. Proven ability to enhance customer satisfaction through tailored services and effective communication. Skilled in time management and safety protocols, consistently achieving high standards of cleanliness and fostering lasting client relationships.
Healthcare professional prepared to deliver high-quality care with focus on patient-centered support. Proven experience in assisting with daily living activities and fostering positive environment. Known for strong collaboration and adaptability, ensuring efficient and reliable care.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
16
16
years of professional experience
Work History
Residential House Cleaner
Allstar Cleaning Services
07.2021 - Current
- Delivered thorough cleaning services, ensuring high standards of cleanliness and client satisfaction.
- Organized and maintained cleaning supplies, optimizing inventory management for efficient operations.
- Trained new team members on cleaning protocols and safety procedures to enhance service quality.
- Implemented time management techniques to maximize cleaning efficiency across multiple residential properties.
- Maintained a high level of cleanliness in clients'' homes, resulting in increased customer retention and referrals.
- Maintained clean and orderly environment and kept cleaning equipment in excellent condition.
- Exceeded client expectations to garner future services.
- Enhanced customer relationships through effective communication and responsiveness to feedback and requests.
- Cleaned and sanitized bathrooms, hallways, bedrooms, living rooms and kitchens.
- Delivered tailored housekeeping services that met each client''s specific preferences, leading to higher levels of satisfaction.
- Sanitized apartments after move-out or prior to move-in.
- Followed procedures when using chemical cleaners and power equipment to prevent damage to floors and fixtures.
- Conducted regular inspections of completed work areas, ensuring adherence to established quality standards before leaving a property.
- Collected payment for services rendered and provided client with billing receipts.
- Managed inventory of supplies and equipment, ensuring proper maintenance and cost-effective purchasing decisions.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
Team Leader
Reitmans
04.2019 - 02.2021
- Led team to enhance operational efficiency through streamlined workflows.
- Mentored junior staff, fostering skill development and team cohesion.
- Implemented process improvements that reduced turnaround time for projects.
- Coordinated cross-functional communication to align project goals with business objectives.
- Developed strong relationships with key clients, resulting in increased customer satisfaction and retention.
- Supported stores conducting sales promotions and special events.
- Mentored junior team members to develop their skills and advance their careers with the company.
- Trained, coached, and mentored new sales associates for maximum performance.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Built relationships with customers and community to promote long term business growth.
- Contributed to team objectives in fast-paced environment.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Achieved or exceeded company-defined sales quotas.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
Care Aide
Paradise Hill Care Home
01.2010 - 02.2012
- Provided compassionate care to clients, ensuring comfort and safety in daily activities.
- Assisted with personal hygiene routines, promoting dignity and well-being for individuals.
- Administered medications according to prescribed schedules, maintaining accuracy and compliance.
- Collaborated with healthcare professionals to develop tailored care plans for diverse needs.
- Trained new aides on best practices in client care and safety protocols, enhancing team efficiency.
- Remained alert to problems or health issues of clients and competently responded.
- Helped patients move in and out of beds, baths, wheelchairs, and automobiles.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Supported the smooth operation of the facility by performing light housekeeping tasks such as laundry services and meal preparation as needed.
- Provided safe mobility support to help patients move around personal and public spaces.
- Assisted patients with self-administered medications.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Furthered skills by actively taking part in employee training and taking classes to improve skills.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Had to lift updo or more than 50lbs
- Monitored client conditions, reporting changes to medical staff for timely interventions.
- Implemented infection control measures, contributing to a safe environment for clients and staff.
- Maintained detailed records of client progress, supporting continuity of care and communication among teams.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Provided emotional support to patients and families during difficult times, offering a listening ear and empathetic presence.
- Administered medications according to prescribed schedules under nurse supervision, contributing to optimal treatment results.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
Education
No Degree - Educational Assistant
Cdi College (Online Course)
04-2005
Skills
- Compassionate caregiving
- Housekeeping tasks
- Toileting support
- Personal hygiene assistance
- Medical documentation
- Emotional support
- Meal preparation
- Mobility assistance
- Fall prevention
- Patient assistance
- Documentation
- Respectful and compassionate
- Time management
- Multitasking and organization
- Dependable and responsible
- First aid and safety
- Compassion and empathy
- Safety awareness
- Heavy lifting
- Housekeeping
- Incident reporting
- Compassionate client care
Accomplishments
One of the biggest accomplishments in life, I achieved recently, was being a kidney donor. With seeing how the dialysis machines work, what they do and how they can save a life, is a big part of knowledge. Being on a dialysis unit every week, supporting my loved one, you understand how important it is, to support patients as they are going through a tough time in life. That being said, I'm willing to learn and receive all the education that comes with this position.
Languages
English
Timeline
Residential House Cleaner
Allstar Cleaning Services
07.2021 - Current
Team Leader
Reitmans
04.2019 - 02.2021
Care Aide
Paradise Hill Care Home
01.2010 - 02.2012
No Degree - Educational Assistant
Cdi College (Online Course)