Caio César Fonseca
Hamilton,ON
Summary
I am passionate about working with people and their demands. I have extensive experience with Human Resources, recruitment and administrative and organizational tasks and procedures. I arrived in Canada one year and a half ago and I believe this is a good place to establish myself professionally, so I'm willing to restart my career here. I trust my background, together with my disposition to learn, start afresh,adjust, and collaborate will make me an immediate asset.
Overview
9
9
years of professional experience
Work History
Human Resources Manager
Souza Trindade Accounting and Advisory
01.2018 - 10.2021
- Managed payroll, benefits, admissions, terminations, and taxations for over 40 clients.
- As head of customer relations, maintained a good relationship and solved a year-long tax backlog of a business group of 10 companies.
- Held instructive meetings with the collaborators from our clients’ administrative and financial departments to keep them informed about HR and accounting actions.
Recruiter and Admissions Supervisor
Agil Group
01.2016 - 12.2016
- Oversaw the admissions and recruitment team.
- As a company that works on large government contracts, the company participated in tenders with deadlines to fill all open positions in various public bodies. At one point we were able to hire over 1000 people in one week. We also recruited 412 people in two days as part of a contract with the city’s subway system.
- Headed taskforces to recruit and conclude admission processes.
- Managed to complete, in two-month time, a 1 year and 8-month backlog in.
- Documentation for employee personal and tax data update.
Recruiter and People & Culture
Runway Gyms Group
03.2015 - 01.2016
- Recruited and integrated more than 300 new employees.
- A training, development and requalificaztion program was implemented, which ended up becoming a permanent program of technical recycling, personal development, new trends, etc.
- A series of employee appreciation initiatives have been implemented, such as periodic income bonuses, routine checks on mental health and physical needs, routine celebration of special dates such as Father's Day, Mother's Day, Christmas, Children's Day, Father's Day and Teacher's Day. In addition to providing benefits to the employees’ families. The company's six units were covered by these measures and another 500 employees benefited.
- Controlled benefits such as insurance, vacations, food and transportation assistance and timesheet control.
Administrative Assistant
CONTELB Accounting and Auditing
03.2014 - 02.2015
- In charge a roster of 100 clients. Processing of new hires, terminations, and benefits.
- Generalist experience, liaising with at least 8 different accounting departments.
- Drafting contracts and government documentation.
Brazilian Marketing Coordinator and Student Advisor
Upper Madison College - Montreal Campus
04.2022 - 02.2023
- Working as a Brazilian marketing coordinator and Student advisor at the college, my responsibilities ranged from customer relationship in a general way, going through all the bureaucratic issues, which included admission procedure, preparation and sending of contracts and invoices, integration of the student in the school and city.
- In addition, in the last two months we closed concrete partnerships with 5 new exchange agencies in Brazil and we are negotiating with 9 more.
- We are maintaining an average of 4 admissions per week, which makes the school a more prepared and focused environment for Portuguese-speaking people
- I developed actions for social networks, which included promotions and a schedule of lives with renowned exchange agencies in Brazil to expose our academic curriculum and physical structures.
Customer Service
Gexel Telecom
04.2022 - 02.2023
- Daily service of at least 10 logistical demands from a large group of stores in Brazil
- This ranges from redirecting stock, re-elaborating invoices to forwarding requests for refunds and replacement of items
- Also direct customer service, for all types of logistical needs such as requests for replacement of items, preparation of postal labels, refund requests and answering questions about product details.
Education
MBA - Human Resources Management
UniBF
Paraná, Brazil01.2024
Bachelor of Arts - Theology, Psychology And Anthropology
South American Theological College
01.2017
Skills
- Recruitment
- Human Resources Management
- Employee relations
- Training and development
- Problem-Solving
- Administrative duties
- Customer Relationship
- Marketing
- Training and development
- Customer service
- Friendly, Positive Attitude
- Teamwork and Collaboration
Languages
Portuguese
Native or Bilingual
English
Full Professional
Spanish
Elementary
Timeline
Brazilian Marketing Coordinator and Student Advisor
Upper Madison College - Montreal Campus
04.2022 - 02.2023
Customer Service
Gexel Telecom
04.2022 - 02.2023
Human Resources Manager
Souza Trindade Accounting and Advisory
01.2018 - 10.2021
Recruiter and Admissions Supervisor
Agil Group
01.2016 - 12.2016
Recruiter and People & Culture
Runway Gyms Group
03.2015 - 01.2016
Administrative Assistant
CONTELB Accounting and Auditing
03.2014 - 02.2015
MBA - Human Resources Management
UniBF
Bachelor of Arts - Theology, Psychology And Anthropology
South American Theological College
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