Cailin Letkemann
Surrey,BC
Summary
My objective is to obtain and maintain a full-time job in a scheduling position. .
Overview
8
8
years of professional experience
1
1
Certification
Work History
Department Manager
Mountain Equipment Company
Vancouver, British Columbia
06.2023 - Current
- Scheduling a unionized floor staff to effectively meet store needs.
- Scheduled store clinics for demographic outreach and staff development.
- Created and implemented keyholder training that staff can feel confident in leading the floor and growing in career development.
- Enhanced floor plans to create engaging displays and ease of shopping for customers. Staff feedback on floorplans was positive for productivity.
- Assembled strong product displays which improved department sales up to 35%.
- Managed the cash and returns desk, supplying staff with proper product knowledge and maintaining customer service.
- Lead multiple in store events, bringing together vendors and staff.
Department Manager
Mountain Equipment Company
Langley, British Columbia
12.2022 - 06.2023
- Managed floor staff to the upmost efficiency to get work done in a timely manner. While also creating meaningful relationships with staff and created a positive work environment.
- Created fun and eye catching displays in multiple departments including climb, camp, tents, seasonal, optics and the cash line.
- Successfully flipping a seasonal department in a two day time frame, with the help of floor staff.
- Lead an inventory night in four and a half hours at the Langley store. Staff had high energy while working, followed up with staff and coached how to count more efficiently with accuracy.
Floor Staff
Mountain Equipment Co-op
Langley, British Columbia
11.2017 - 12.2022
- Meticulously handled POS system transactions including credit, debit, cash, and refunds to ensure accurate cash flow.
- Passionate about providing quality customer service while upholding brand standards and values to maintain customer satisfaction.
- Knowledgeable in shipments through Canada Post and Purolator, to make sure customers are happy with their online purchase.
Server-Supervisor
Boston Pizza
Surrey, British Columbia
08.2021 - 05.2022
- Managed 8-10 table sections during rushes while keeping guests content.
- Gained an understanding on how to correctly pour liquor and adhere to guests wants and needs.
- Accommodate to guests if there was a problem with their food or service and made sure that they felt heard and pleasant with the outcome.
Server Assistant
Earls
South Surrey, British Columbia
09.2020 - 12.2020
- Served breakfast, lunch, and dinner to over 100+ guests per shift while maintaining a clean work space in regards to Covid-19 policies.
- Memorized the menu and rotating specials in order to give customized recommendations to guests.
- Swiftly and successfully resolved conflict resulting in customer satisfaction.
Education
Business Courses -
Kwantlam Polytechnic University
Surrey04.2023
High School -
Lord Tweedsmuir Secondary
Surrey, BC01.2018
Skills
- Team collaboration and leadership
- Inventory management
- Visual merchandising
- Customer service and engagement
- Performance evaluation
- Time management
- Relationship building
- Data analysis
- Effective communication
- Creative problem solving
- Workforce planning
- Employee performance evaluation
- Order management
- Coaching and mentoring
- Staff recruitment
- Task delegation
Certification
First Aid Level 2, 06/05/25-06/05/28
Volunteer Experience
- Langley Food Bank, Volunteer, 30 hours 01/2021
- Mountain Equipment Company, POW event, Volunteer, 8 hours 10/2023
References
References available upon request.
Timeline
Department Manager
Mountain Equipment Company
06.2023 - Current
Department Manager
Mountain Equipment Company
12.2022 - 06.2023
Server-Supervisor
Boston Pizza
08.2021 - 05.2022
Server Assistant
Earls
09.2020 - 12.2020
Floor Staff
Mountain Equipment Co-op
11.2017 - 12.2022
Business Courses -
Kwantlam Polytechnic University
High School -
Lord Tweedsmuir Secondary