Summary
Overview
Work History
Education
Skills
Certification
Volunteer Experience
References
Timeline
Generic

Cailin Letkemann

Surrey,BC

Summary

My objective is to obtain and maintain a full-time job in a scheduling position. .

Overview

8
8
years of professional experience
1
1
Certification

Work History

Department Manager

Mountain Equipment Company
Vancouver, British Columbia
06.2023 - Current
  • Scheduling a unionized floor staff to effectively meet store needs.
  • Scheduled store clinics for demographic outreach and staff development.
  • Created and implemented keyholder training that staff can feel confident in leading the floor and growing in career development.
  • Enhanced floor plans to create engaging displays and ease of shopping for customers. Staff feedback on floorplans was positive for productivity.
  • Assembled strong product displays which improved department sales up to 35%.
  • Managed the cash and returns desk, supplying staff with proper product knowledge and maintaining customer service.
  • Lead multiple in store events, bringing together vendors and staff.

Department Manager

Mountain Equipment Company
Langley, British Columbia
12.2022 - 06.2023
  • Managed floor staff to the upmost efficiency to get work done in a timely manner. While also creating meaningful relationships with staff and created a positive work environment.
  • Created fun and eye catching displays in multiple departments including climb, camp, tents, seasonal, optics and the cash line.
  • Successfully flipping a seasonal department in a two day time frame, with the help of floor staff.
  • Lead an inventory night in four and a half hours at the Langley store. Staff had high energy while working, followed up with staff and coached how to count more efficiently with accuracy.

Floor Staff

Mountain Equipment Co-op
Langley, British Columbia
11.2017 - 12.2022
  • Meticulously handled POS system transactions including credit, debit, cash, and refunds to ensure accurate cash flow.
  • Passionate about providing quality customer service while upholding brand standards and values to maintain customer satisfaction.
  • Knowledgeable in shipments through Canada Post and Purolator, to make sure customers are happy with their online purchase.

Server-Supervisor

Boston Pizza
Surrey, British Columbia
08.2021 - 05.2022
  • Managed 8-10 table sections during rushes while keeping guests content.
  • Gained an understanding on how to correctly pour liquor and adhere to guests wants and needs.
  • Accommodate to guests if there was a problem with their food or service and made sure that they felt heard and pleasant with the outcome.

Server Assistant

Earls
South Surrey, British Columbia
09.2020 - 12.2020
  • Served breakfast, lunch, and dinner to over 100+ guests per shift while maintaining a clean work space in regards to Covid-19 policies.
  • Memorized the menu and rotating specials in order to give customized recommendations to guests.
  • Swiftly and successfully resolved conflict resulting in customer satisfaction.

Education

Business Courses -

Kwantlam Polytechnic University
Surrey
04.2023

High School -

Lord Tweedsmuir Secondary
Surrey, BC
01.2018

Skills

  • Team collaboration and leadership
  • Inventory management
  • Visual merchandising
  • Customer service and engagement
  • Performance evaluation
  • Time management
  • Relationship building
  • Data analysis
  • Effective communication
  • Creative problem solving
  • Workforce planning
  • Employee performance evaluation
  • Order management
  • Coaching and mentoring
  • Staff recruitment
  • Task delegation

Certification

First Aid Level 2, 06/05/25-06/05/28

Volunteer Experience

  • Langley Food Bank, Volunteer, 30 hours 01/2021
  • Mountain Equipment Company, POW event, Volunteer, 8 hours 10/2023

References

References available upon request.

Timeline

Department Manager

Mountain Equipment Company
06.2023 - Current

Department Manager

Mountain Equipment Company
12.2022 - 06.2023

Server-Supervisor

Boston Pizza
08.2021 - 05.2022

Server Assistant

Earls
09.2020 - 12.2020

Floor Staff

Mountain Equipment Co-op
11.2017 - 12.2022

Business Courses -

Kwantlam Polytechnic University

High School -

Lord Tweedsmuir Secondary

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Cailin Letkemann