Cailey Ward
Toronto
Summary
Transitioning from a successful career as a Dynamic Office Manager at The Village Centre For Integrative Medicine, where I contributed to a 30% revenue growth through strategic initiatives and strong operational management. My experience in fostering collaborative environments, managing client relations, and understanding organizational dynamics provides a strong foundation for my pursuit of a career as a psychotherapist, driven by a deep commitment to supporting individual well-being and mental health.
Overview
21
21
years of professional experience
Work History
Office Manager
The Village Centre For Integrative Medicine
01.2024 - Current
- Oversaw 30% growth in overall clinic revenue in the 1st year.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
Esthetician
Sugarmoon Salon
01.2022 - 01.2024
- Scheduled with up to 22 clients per day while continuing to maintain highest health and safety standards.
- Fostered friendly, warm and exceptional customer experience.
- Educated patients on treatment options.
- Performed body sugaring, tinting, skincare and spray tan services.
- Analyzed skin condition and made appropriate product recommendations for at-home use.
General Manager/Marketing Manager
Sugarmoon Salon
02.2014 - 01.2022
- Boosted brand awareness and generated leads while managing internal and external campaigns and programs.
- Boosted online product sales by 90% during lockdowns.
- Developed company brand messaging, collateral materials, promotional events, and social media strategies.
- Managed daily workflow, staff coordination, and document distribution.
- Acted as functional guidance for staff
- Managed marketing budget effectively.
- Created and maintained service protocols and manuals.
- Wrote, designed and edited internal and external newsletters monthly.
- Conducted new hire onboarding.
- Provided advanced skin care and hair removal training for all team.
- Designed and implemented KPIs.
- Supervised staff schedules.
- In store merchandising.
Esthetician
Sugarmoon Salon Inc.
02.2010 - 02.2014
- Maintained strict sanitation protocols to ensure a clean and safe environment for both staff and clients.
- Educated clients on proper skincare routine maintenance and guided them in selecting appropriate home care products.
- Established long-lasting relationships with clients by providing personalized care and consistently delivering outstanding results.
- Provided exceptional customer service, addressing client concerns promptly and professionally to ensure satisfaction.
- Fostered friendly, warm, and exceptional customer experience.
- Enhanced spa revenue through upselling additional services and retail products during consultations.
Senior Project Coordinator
Cision Canada
01.2004 - 01.2010
- Collaborated with clients to and provided customers with thorough support and guidance.
- Developed and maintained strong knowledge of multiple products and varying levels of benefits within each product.
- Discussed financial options with clients and provided informed suggestions.
- Responded to customer questions and concerns or escalated to supervisor for resolution.
- Functioned as primary liaison between clients and stakeholders, leading seamless coordination between internal teams.
- Maintained regular contact with clients to inform about transactions and performance.
Education
Bachelor of Science - Psychology
York University
Toronto2028
Creating An Inclusive Workplace
The 519
Toronto, ONWHMIS
Province of Ontario
AODA
Province of Ontario
Management Training
Spa Formation
Private College Certification - Esthetics Certificate
Marca College
Toronto, ON10.2008
Skills
- Scheduling
- Vendor Management
- Diversity, Equity and Inclusion (DEI) Initiative Implementation
- Job Coaching and Mentoring
- Brand Development
- KPI Reporting
- Retail Sales
- Protocol and Training Manual creation
- Customer Relations Management
- Inventory Management
- Marketing Strategy and Execution
- Proficient in: Microsoft Office Suite, Jane, Canva, Mangomint Scheduling, mindbody scheduling, Squarespace, Shopify, When I Work, Find My Shift
Timeline
Office Manager
The Village Centre For Integrative Medicine
01.2024 - Current
Esthetician
Sugarmoon Salon
01.2022 - 01.2024
General Manager/Marketing Manager
Sugarmoon Salon
02.2014 - 01.2022
Esthetician
Sugarmoon Salon Inc.
02.2010 - 02.2014
Senior Project Coordinator
Cision Canada
01.2004 - 01.2010
Bachelor of Science - Psychology
York University
Creating An Inclusive Workplace
The 519
WHMIS
Province of Ontario
AODA
Province of Ontario
Management Training
Spa Formation
Private College Certification - Esthetics Certificate
Marca College
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