Cailee Shosky

Oversees food and beverage operations for multiple departments, serving up to 200+ guests daily

• Manages multiple teams of up 10 15 associates, including hiring, training and scheduling

• Conducts daily line ups and coaching initiatives for multiple departments, including writing and executing 10- Day Training Programs and Forbes standards

• Participates in weekly labor analysis meetings, monthly P&L reviews, manages budgets, and cost saving initiatives

Consistently provided hospitality while following strict steps of service in a fine-dining restaurant, exceeding expectations to ensure the best experience for the guest.

•Provides personable hospitality while assisting guests in order selection through the recommendation of menu items. Upholds an understanding of the menu to effectively respond to inquiries regarding food preparation and presentation.

•Frequently trains new staff in restaurant procedures and expectations. Works effectively with teammates and managers through an understanding of personal yet professional communication.

•Displays a passion for positive growth and transformation. Seeks to encourage and advise those present, constantly analyzing situations in order to achieve the best possible outcome for the guest, team, and ultimately, restaurant.

• Underwent in-depth training on serving in the fine-dining and luxury industries. Trained to guide guests through a multiple- course meal, paying strict attention to detail and steps of service. Trained to anticipate and respond constructively to guests’ needs and wants.
  • Developed a system of side work delegations to ensure that all tasks and responsibilities of the restaurant were accomplished in a productive and effective manner. Systems helped construct a consistently smooth service that can be repeated daily.
  • Routinely creates a positive and memorable guest interaction through groomed communication skills. Establishes lasting relationships with guests through consistent performance with passion.
• Led team in delivering exceptional dining experiences for guests.
• Managed table assignments to optimize service efficiency and guest satisfaction.
• Trained and mentored new servers on restaurant protocols and service standards.