Summary
Overview
Work History
Education
Skills
References
Timeline
BusinessDevelopmentManager

cahoni fatah

Whitby,ON

Summary

A skilled and dedicated entrepreneur who can build effective relationships with clients of all backgrounds and skill levels. Hardworking, dedicated, and supportive with excellent communication and problem-solving abilities. Well-versed in compliance requirements, safety, and staff management. A caring, patient, and observant leader with analytical approach. Experienced business leader with demonstrated strategic planning, problem-solving and team-building abilities. Successful at bringing in and training staff to handle customer and business needs. Motivational, diplomatic and respectful of people from different backgrounds. Business-minded professional tackling any job task with gusto and precision. Determined Front Office Supervisor delivering exceptional service and responding to questions and inquiries quickly. Demonstrates positive attitude and readiness to adapt to different situations.

Overview

17
17
years of professional experience

Work History

Catering Business Owner

Cahoni Cuisines Inc.
Toronto, CA
07.2021 - Current
  • Improved customer satisfaction by finding creative solutions to problems.
  • Worked closely with team members to deliver project requirements, develop solutions, and meet deadlines.
  • Completed food project resulting in satisfied clients and guests.
  • Earned reputation for good attendance and hard work.
  • Answered dozens of emails and calls per client to answer customer questions in a very rapid response rate.
  • Recognized by management for providing exceptional customer service and hard work.
  • Handled all delegated tasks, including cooking, bussing, emails, tastings, meetings, and overall general planning.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Improved operations by working with team members and customers to find workable solutions.
  • Supported other departments by compiling paperwork and taking detailed meeting minutes.
  • Delivered appetizers, dinner, and desserts to customers at many different locations.
  • Improved profit margins by streamlining operations and workflow, and negotiating competitive vendor contracts.
  • Delivered food and services to customers at different locations.
  • Completed project resulting in happy guests and clients.
  • Identified and recruited staff members, including managers and sales personnel.
  • Negotiated contracts with vendors for supplies and services.
  • Monitored cash flow to ensure proper budgeting of resources.
  • Created a customer service policy to ensure customers were satisfied with products or services.
  • Managed inventory levels to meet customer demand while minimizing costs.
  • Ensured compliance with all local laws and regulations related to the business operations.
  • Resolved conflicts between employees or customers in a timely manner.
  • Reviewed financial statements on a monthly basis in order to assess financial health of the organization.
  • Analyzed competitor's pricing and product offerings in order to remain competitive within the market.
  • Developed relationships with key stakeholders, such as suppliers and vendors, in order to secure advantageous terms for the company.
  • Scheduled maintenance activities for equipment used by the business.
  • Initiated cost-cutting measures when necessary without sacrificing quality of products or services.
  • Determined pricing for products or services based on costs and competition.
  • Resolved issues quickly through meticulous research and quick decision-making.
  • Established favorable relationships with vendors and contractors, facilitating contract negotiation and development of marketing and sales strategies.

Liquor Control Board of Ontario - Customer Service Representative

06.2019 - 07.2022
  • Handle incoming customer inquiries and provide accurate and timely responses
  • Resolve customer complaints and escalate issues as necessary
  • Process customer orders and ensure accurate and timely fulfillment
  • Collaborate with internal teams to address customer needs and improve overall customer satisfaction.

Casino Woodbine - Croupier

08.2018 - 07.2022
  • Conducting casino games such as poker, blackjack, roulette, and baccarat
  • Handling financial transactions, including exchanging chips for cash or vice versa
  • Interacting with guests in a friendly and professional manner, providing excellent customer service
  • Verifying the authenticity of customer identification and their eligibility to play.

Pitney Bowes - Inbound Client Service Representative

02.2016 - 05.2016
  • Handle inbound and outbound calls in a timely and professional manner
  • Maintain customer records by entering and updating account information
  • Provide comprehensive and efficient resolutions to customer complaints.

Great Blue Heron Charity Casino - Dual Supervisor/Table Games Dealer

01.2008 - 01.2014
  • Supervise and coordinate the activities of gambling staff, ensuring a high level of customer service is provided at all times
  • Collaborate with senior management to develop and implement strategies to improve operational efficiency and profitability
  • Ensure compliance with all relevant regulations and laws related to gambling activities
  • Monitor and assess the performance of gambling staff, providing training and guidance as needed.

Education

Hospitality Management Certificate - IAP Career College -

Alcohol and Gaming Commission of Ontario License (AGCO) -

Advanced food safety Certification -

OSSD - Durham Continuing Education -

Skills

  • Process improvement
  • Advanced mathematical reasoning
  • Cultural competence
  • Staff management
  • Critical thinking skills
  • Proactive and self-motivated
  • Cost-benefit analysis
  • Interpersonal communication skills
  • Advanced organizational skills
  • Staff Management
  • Employee Training
  • Customer Service
  • Contract Management
  • Relationship Building
  • Purchasing and planning
  • Issue Resolution
  • Negotiation
  • Customer Relations

References

  • Uppon Request

Timeline

Catering Business Owner

Cahoni Cuisines Inc.
07.2021 - Current

Liquor Control Board of Ontario - Customer Service Representative

06.2019 - 07.2022

Casino Woodbine - Croupier

08.2018 - 07.2022

Pitney Bowes - Inbound Client Service Representative

02.2016 - 05.2016

Great Blue Heron Charity Casino - Dual Supervisor/Table Games Dealer

01.2008 - 01.2014

Hospitality Management Certificate - IAP Career College -

Alcohol and Gaming Commission of Ontario License (AGCO) -

Advanced food safety Certification -

OSSD - Durham Continuing Education -

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