Caedyn Farrow
Hamilton,ON
Summary
Experienced with leading customer service teams to achieve high standards. Utilizes expertise in problem-solving and team development to enhance service quality. Track record of implementing process improvements and fostering collaborative environments.
Overview
5
5
years of professional experience
Work History
Customer Service Team Lead
Hamilton Health Sciences
01.2024 - Current
- Supported myself and other representatives in navigating difficult interactions with customers, offering guidance on appropriate de-escalation techniques when needed.
- Addressed escalated customer concerns promptly, ensuring satisfactory resolutions while preserving long-term relationships.
- Improved customer satisfaction by addressing and resolving complex issues in a timely manner.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
Supervisor/General Manager
Harveys
09.2019 - 12.2023
- Workplace duties involve but aren't limited to opening & closing of the store, creating weekly schedules & inventory counts.
- Managed budget implementations, employee reviews, schedules, and contract negotiations.
- Trained new employees on company policies, procedures, and food preparation techniques to ensure consistent product quality.
- Monitored cash handling procedures closely to prevent theft or discrepancies in revenue reporting accurately.
- Resolved customer complaints promptly and professionally, resulting in increased loyalty and repeat business.
Warehouse associate
Amazon Factory
08.2022 - 11.2022
- Duties involved receiving & situating inventory, packing orders, troubleshooting
- As well as ensuring products meet quality requirements
- Seasonal
Cashier
Canadian Tire
06.2022 - 08.2022
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Promoted store promotions and incentive programs to increase overall sales revenue.
Education
College - Early Childhood Education
Mohawk College
Hamilton,09.2025
Secondary School - undefined
Bishop Ryan
07.2021
Skills
- Customer Service
- Cash Handling
- POS system
- Leadership/Management
- Problem solving
- Attention to detail
- Organization
- Smart Serve
- Strong work ethic
- Responsible and punctual
Languages
English
Timeline
Customer Service Team Lead
Hamilton Health Sciences
01.2024 - Current
Warehouse associate
Amazon Factory
08.2022 - 11.2022
Cashier
Canadian Tire
06.2022 - 08.2022
Supervisor/General Manager
Harveys
09.2019 - 12.2023
Secondary School - undefined
Bishop Ryan
College - Early Childhood Education
Mohawk College
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