Caeden Smith
Aurora,ON
Summary
At Boston Pizza, I excell in high-pressure environments, enhancing customer satisfaction and team efficiency through exceptional service,multitasking. My proactive approach and collaboration skills contributed significantly to the establishment's positive reputation, showcasing my customer service expertise and team player mentality.
Overview
2
2
years of professional experience
Work History
Host
Sean Duncan
02.2023 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Maintained up-to-date knowledge of menu offerings and daily specials to accurately inform guests about their options.
- Consistently upheld company standards and policies, contributing to a positive reputation for the establishment among guests and peers.
Basketball Player
Aurora Elite Training
09.2023 - 05.2024
- Increased overall team efficiency by analyzing game footage and identifying areas for improvement.
- Maintained drive and determination to obtain personal and team objectives and goals.
- Attended all practices as scheduled, dressed correctly, and always ready to work.
Education
High School Diploma -
Aurora High School
Aurora, ON06-2028
Skills
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
Languages
English
Full Professional
Interests
- Gym Workouts
- Basketball
- Skateboarding
- Cooking
- Fashion and Style
- Music
Timeline
Basketball Player
Aurora Elite Training
09.2023 - 05.2024
Host
Sean Duncan
02.2023 - Current
High School Diploma -
Aurora High School
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