Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Sathya Gandara

Thunder Bay,Ontario

Summary

Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.

Dynamic and enthusiastic Producer skilled in scheduling and production management. Possesses demonstrated ability to develop and implement successful strategies, meeting tight deadlines and exceeding goals. Exceptional organizational and communication skills for working with diverse teams

Overview

6
6
years of professional experience

Work History

Kitchen Helper

Beaux Daddy's Restaurant
12.2023 - Current
  • Enhanced kitchen efficiency by assisting with meal preparation and ensuring timely food delivery to customers.
  • Supported a clean and organized workspace by performing daily kitchen maintenance tasks, contributing to a safe work environment.
  • Improved customer satisfaction through attentive listening to dietary requests and accurately conveying them to the chef.
  • Expedited food service by efficiently assembling dishes according to presentation standards, enhancing overall dining experience.

Call Center Agent

NOVA BPO Services
06.2022 - 11.2023
  • Improved customer satisfaction ratings by efficiently addressing and resolving inquiries, complaints, and requests.
  • Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.
  • Consistently met or exceeded performance targets through diligent attention to detail and strong communication skills.
  • Reduced average handle time with thorough product knowledge and quick problem-solving capabilities.
  • Developed expert knowledge of company products and services to provide accurate information to customers.

Assistant Program Producer

Sri Lanka Rupavahini Corporation
01.2022 - 06.2022
  • Produced successful programs by strategically selecting relevant topics and securing high-quality speakers.
  • Improved audience engagement for live events through the implementation of interactive elements and creative formats.
  • Managed program budgets effectively, ensuring cost efficiency while maintaining a high standard of quality.
  • Developed strong relationships with industry experts, resulting in valuable partnerships and collaborations for future programming.

Administrative Assistant / Front Desk Receptionist

ICAN Advertising
12.2017 - 01.2019
  • Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.

Education

Bachelor of Arts - Film & Television Studies

University of Kelaniya
Kelaniya, Sri Lanka
2023

Skills

  • Sound Knowledge in MS Office Package including MS Word, MS Excel and MS Powerpoint
  • Excellent Communication Skills
  • Excellent with Internet and Emails
  • A team player
  • Ability to work under pressure and minimum supervision
  • Customer Service Experience

Languages

English

Timeline

Kitchen Helper

Beaux Daddy's Restaurant
12.2023 - Current

Call Center Agent

NOVA BPO Services
06.2022 - 11.2023

Assistant Program Producer

Sri Lanka Rupavahini Corporation
01.2022 - 06.2022

Administrative Assistant / Front Desk Receptionist

ICAN Advertising
12.2017 - 01.2019

Bachelor of Arts - Film & Television Studies

University of Kelaniya

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Sathya Gandara