Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Cadval Robuelto Queeley

Caledon East,ON

Summary

Highly skilled Help Desk Technician experienced with troubleshooting and resolving technical issues. Strong background in providing efficient and effective solutions to clients. Dedicated team player delivers great customer service.

Overview

5
5
years of professional experience

Work History

Help Desk Technician

RQ Networks
11.2020 - 08.2023
  • Provided basic end-user troubleshooting and desktop support.
  • Installed, modified, and repaired software and hardware to resolve technical issues.
  • Provided remote support to users across multiple locations, demonstrating flexibility and adaptability in problemsolving.
  • Explained technical information in clear terms to promote better understanding for non-technical users.

Technician

CW Protection
04.2018 - 04.2019
  • Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
  • Trained new technicians on standard operating procedures, ensuring consistency across the team.
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Maintained compliance with regulatory standards and safety requirements.
  • Organized work to meet demanding production goals.

Education

Business Technology Healthcare - Network Engineer

Trios College
Mississauga, ON
01.2005

Skills

  • Software Updates
  • Issue Resolution
  • Hardware Repair
  • Remote System Analysis

Languages

English
Full Professional

Timeline

Help Desk Technician

RQ Networks
11.2020 - 08.2023

Technician

CW Protection
04.2018 - 04.2019

Business Technology Healthcare - Network Engineer

Trios College

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Cadval Robuelto Queeley