Highly skilled Help Desk Technician experienced with troubleshooting and resolving technical issues. Strong background in providing efficient and effective solutions to clients. Dedicated team player delivers great customer service.
Overview
5
5
years of professional experience
Work History
Help Desk Technician
RQ Networks
11.2020 - 08.2023
Provided basic end-user troubleshooting and desktop support.
Installed, modified, and repaired software and hardware to resolve technical issues.
Provided remote support to users across multiple locations, demonstrating flexibility and adaptability in problemsolving.
Explained technical information in clear terms to promote better understanding for non-technical users.
Technician
CW Protection
04.2018 - 04.2019
Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
Trained new technicians on standard operating procedures, ensuring consistency across the team.
Performed troubleshooting and diagnosis on malfunctioning equipment.
Maintained compliance with regulatory standards and safety requirements.
Organized work to meet demanding production goals.
Education
Business Technology Healthcare - Network Engineer
Trios College
Mississauga, ON
01.2005
Skills
Software Updates
Issue Resolution
Hardware Repair
Remote System Analysis
Languages
English
Full Professional
Timeline
Help Desk Technician
RQ Networks
11.2020 - 08.2023
Technician
CW Protection
04.2018 - 04.2019
Business Technology Healthcare - Network Engineer
Trios College
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