Cadval Robuelto Queeley
Caledon East
Summary
Accomplished Help Desk Technician with a proven track record at RQ Networks, enhancing user satisfaction through expert resolution of technical issues and comprehensive user training. Skilled in hardware repair and customer service, consistently exceeded help desk ticket resolution targets. Demonstrated adaptability and a commitment to security protocols, significantly improving system reliability.
Overview
6
6
years of professional experience
Work History
Help Desk Technician
RQ Networks
11.2020 - 08.2024
- Provided basic end-user troubleshooting and desktop support.
- Installed, modified, and repaired software and hardware to resolve technical issues.
- Provided remote support to users across multiple locations, demonstrating flexibility and adaptability in problemsolving.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Maintained accurate documentation of help desk tickets, ensuring proper tracking and resolution of issues.
Technician
CW Protection
04.2018 - 04.2019
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
Education
No Degree - Computer Networking
Trios College
Mississauga, ON01-2005
Skills
- Software updates
- Issue resolution
- Hardware repair
- Remote system analysis
- Application support
- User training
- Security protocols
- Help desk software
- Technical support
- Customer service
Languages
English
Full Professional
Timeline
Help Desk Technician
RQ Networks
11.2020 - 08.2024
Technician
CW Protection
04.2018 - 04.2019
No Degree - Computer Networking
Trios College
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