Cadence Staal
E4j1b1,NB
Summary
Waitress-Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Receptionist-Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offering honed competencies in data-entry, database management and scheduling.
Overview
4
4
years of professional experience
Work History
Receptionist
The Riverview Animal Hospital
11.2021 - Current
- Tracked important information in Office365 spreadsheets and ran reports or generated graphs using data.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Confirmed appointments, communicated with clients, and updated client records.
- Managed multiple tasks and met time-sensitive deadlines.
- Handled assignments independently with good judgement and critical thinking skills.
- Collected credit/cash/debit payments, processed transactions and updated relevant records.
- Assisted with onboarding new clients and securing paperwork completion.
- Maintained confidentiality of information regarding clients and company.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Waitress
The Little Red Rooster Cafe
05.2021 - 11.2022
- Greeted new customers, discussed specials, and made specialty drink orders.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Processed orders and sent to kitchen employees for preparation.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Pharmacy Technician- CO-OP Student
The Salisbury Guardian
04.2022 - 07.2022
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Counted, measured, and compounded medications following standard procedures.
- Managed opening and closing duties for pharmacy.
- Counted and labeled prescriptions with correct item and quantity.
- Counseled customers on medications, appropriate dosage and potential side effects.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
Customer Service Cashier
Sobeys Express
08.2019 - 10.2020
- Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
- Maintained awareness of surroundings and secured cash to minimize loss potential.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Used POS system to enter orders, process payments and issue receipts.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
Education
High School Diploma -
JMA ARMSTRONG HIGHSCHOOL
Salisbury, NB06.2022
Skills
- Customer and Client Relations
- Organization and Efficiency
- Sorting and Labeling
- Schedule Management
- Verbal and Written Communication
- Patient Information Collection
- Office Administration
- Billing and Payment Processing
- Organization Skills
- Referral Coordination
- Prioritization
- Claim Handling
Timeline
Pharmacy Technician- CO-OP Student
The Salisbury Guardian
04.2022 - 07.2022
Receptionist
The Riverview Animal Hospital
11.2021 - Current
Waitress
The Little Red Rooster Cafe
05.2021 - 11.2022
Customer Service Cashier
Sobeys Express
08.2019 - 10.2020
High School Diploma -
JMA ARMSTRONG HIGHSCHOOL
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