Proactive and detail-oriented individual experienced in customer service and emergency response. Skilled in team collaboration and fostering positive relationships, with a proven track record of enhancing customer experiences and ensuring safety in fast-paced environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Advanced Barista/ Expo
Makenna Koffee
simi valley
05.2025 - Current
Maintained high levels of customer satisfaction by efficiently handling drink orders and inquiries.
Collaborated with team members to ensure efficient workflow and high-quality service during peak hours.
Developed and maintained relationships with regular customers, recognizing preferences and anticipating needs.
Monitored inventory levels of supplies and restocked as needed.
Lifeguard/Swim Lesson Instructor
Rancho Simi Recreation and Park District
Simi Valley
03.2023 - Current
Monitored pool activities, ensuring guest safety and compliance with regulations.
Kept equipment in good working order with frequent inspections and minor repairs.
Educated patrons on safe swimming practices through engaging public announcements.
Instructed swim lessons for various age groups and skill levels.
Developed lesson plans to enhance swimming techniques and safety awareness.
Monitored student progress and tailored teaching methods to meet individual learning needs.
Member Service Representative
Crossfit Training Yard
Studio City
01.2021 - 02.2022
Resolved member concerns quickly, fostering a welcoming atmosphere at the facility.
Handled incoming calls about membership benefits and services, providing clear information to members.
Collaborated with trainers to improve member experience and streamline service delivery.
Greeted customers in a friendly and professional manner.