Cabrina Belisle
Toronto
Summary
A skilled and highly knowledgeable retail manager with extensive experience in driving sales growth, team development, and operational excellence both in-store and through online platforms. Proven track record in mentoring staff, fostering a positive work environment, and enhancing customer experiences to drive business success. Expertise in executing omni-channel sales strategies that optimize product visibility, increase revenue, and ensure seamless customer journeys.
Overview
15
15
years of professional experience
Work History
Store Manager
Mastermind Toys
05.2021 - Current
- Collaborated with DM to exceed financial goals and KPIs at a multi-million dollar location.
- Developed and executed creative competitions and SMART goals to engage staff with daily objectives.
- Managed store organization, merchandising updates, and utilized creative freedom in various areas.
- Participated in weekly conference calls to align management across 40+ locations on operations, events, and communications.
- Coordinated charitable donations to local schools and NPOs, and assisted with corporate orders ranging from $1K to $10K.
- Scheduled and trained a team of up to 30 employees.
- Accepted shipments and audited inventory to ensure accuracy.
- Delivered exceptional customer service and maintained in-depth product knowledge.
- Contributed to our social media teams channels by filming content of our product using the latest trends to maximize engagement
Store Manager
Snuggle Bugz
03.2016 - 03.2021
- Managed scheduling, KPIs, daily sales operations, and store maintenance to ensure smooth business functions.
- Organized events with local vendors to drive traffic and strengthen community engagement.
- Coordinated product knowledge sessions with brands, enhancing team expertise and customer confidence.
- Built lasting customer relationships by fostering a comfortable and approachable environment.
- Led store merchandising strategies to optimize product visibility, later shared and implemented across 9 locations.
- Developed onboarding packages for sales associates and management, streamlining training processes.
- Recruited, hired, and mentored new employees, promoting them into leadership roles, and trained management staff across multiple locations.
Assistant Manager
Ricki’s
05.2010 - 10.2016
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff and customers, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Education
International Development -
Humber College
Toronto, ONSkills
- Leadership and Team Management
- Strategic Planning and Execution
- Budgeting and Financial Management
- Conflict Resolution and Problem-Solving
- Customer Relationship Management
- Adaptability and Innovation
- Talent Acquisition and Development
- Performance Monitoring and KPIs
- Cross-functional Collaboration
- Effective Communication and Presentation Skills
Timeline
Store Manager
Mastermind Toys
05.2021 - Current
Store Manager
Snuggle Bugz
03.2016 - 03.2021
Assistant Manager
Ricki’s
05.2010 - 10.2016
International Development -
Humber College
Similar Profiles
Reece BechtoldReece Bechtold
Sales Associate at Mastermind ToysSales Associate at Mastermind Toys
Elijah ItaliaElijah Italia
Shift Lead at Mastermind ToysShift Lead at Mastermind Toys
Kayla SchulzKayla Schulz
Temporary Sales Associate at Mastermind ToysTemporary Sales Associate at Mastermind Toys