Jessica Allen
San Francisco,CA
Summary
Resourceful manager with excellent client oversight, issue resolution and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. Strong collaborative skills leading to optimum outcomes.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Executive Baker & Pastry Chef
Bun and Sons
03.2021 - 09.2022
- Conceptualized and crafted layout for Alderwood's sister operation's Bakery and Pastry kitchen.
- Provided baked goods and pastries for multiple external accounts
- Executed and optimized Standard Operating Procedures, managed scheduling, oversaw payroll processes, supervised inventory control, and produced accurate Profit and Loss statements.
- Oversaw leadership and development of 5 staff and expanding business
Executive Pastry Chef
Alderwood
03.2021 - 09.2022
- Developed new pastry recipes for seasonal menus, resulting in increased sales and positive feedback.
- Implemented efficient production techniques, reducing waste and improving overall pastry quality.
- Mentored 5 junior staff members in pastry techniques, fostering supportive work environment and increasing their skillsets.
- Assisted in budget management by tracking expenses related to ingredients procurement, kitchen equipment maintenance, and labor costs effectively controlling operational expenditures.
Co-Owner/Beauty Salon Coordinator
Kosa Salon
02.2023 - Current
- Increased salon revenue by $53,000 within a year
- Orchestrates daily operations and ensuring impeccable client experience for clientele of 10 stylists
- Led renovation efforts for successful grand opening
- Improved salon efficiency by creating systems & optimizing inventory management
- Collaborates with management to develop promotional events geared towards increasing community engagement and attracting new clientele.
- Serves as liaison between stylists and owner for effective communication
Culinary Team Leader
Dukes La Jolla
10.2015 - 03.2019
- Part of Opening Kitchen Crew
- Promoted from line cook to management within year and half
- Instrumental in achieving a significant milestone by contributing to the attainment of $9 million in revenue within the inaugural three years of operation.
- Streamlined kitchen operations for increased efficiency, implementing time-saving techniques and optimizing workflows
- Highly adaptable in high-paced kitchen
- Proven expertise in restaurant operations: led interviews, optimized ordering, managed labor, upheld standards, drove menu changes, and conducted price comps.
Sales/Merchandise Coordinator & Administrative Assistant
IF Digital
10.2012 - 01.2013
- Increased revenue by $1500 per event through tradeshow bookings and organized systems
- Enhanced tradeshow profitability by writing company tradeshow manual and establishing relationships with new vendors
- Increased brand awareness by planning and executing holiday open house, writing press release, and creating marketing slogans/displays
- Provided assistance to President with legal paperwork and performed basic clerical duties, such as filing, data entry, and answering phones
Administrative/Bookkeeping Associate
ARC Ergonomics
03.2012 - 10.2012
- Improved financial accuracy by maintaining organized and up-to-date financial records.
- Ensured timely invoicing and payment tracking, resulting in improved cash flow management.
- Enhanced customer satisfaction by streamlining support processes and implementing new strategies.
- Streamlined bookkeeping processes for increased efficiency and time management.
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
Philanthropy Assistant/Intern
Plan International USA
07.2010 - 09.2011
- Aided in solicitation and processing donor gifts of $500-$100,000+
- Enhanced donor relations by maintaining accurate records and ensuring timely communication with supporters.
- Prepared concise briefing materials for meetings with donors and prospects, promoting informed discussions around giving opportunities.
- Worked closely with program staff to gather relevant information and success stories for donor updates, showcasing impact of their support.
- Provided administrative support to philanthropy department, allowing staff to focus on higher-level tasks and goals.
Education
Bachelor of Arts - Mathematics, Spanish
University of California
Riverside, CA06.2010
Skills
- Interpersonal Skills
- Calculated Decision Making
- Collaboration and Teamwork
- Adaptability
- Software Proficiency: Microsoft Office Suite, Google Suite
- Database & Tools: Raisers Edge, Quickbooks, Squarespace
- Marketing: Social Media Marketing, Email Campaigns, Copywriting
- Data Analysis
- Communication Platforms: Zoom, Microsoft Teams, Google Meet, WhatsApp
- Organization and Time Management
Certification
ServSafe Manager
Languages
Spanish
Limited Working
Timeline
Co-Owner/Beauty Salon Coordinator
Kosa Salon
02.2023 - Current
Executive Baker & Pastry Chef
Bun and Sons
03.2021 - 09.2022
Executive Pastry Chef
Alderwood
03.2021 - 09.2022
Culinary Team Leader
Dukes La Jolla
10.2015 - 03.2019
Sales/Merchandise Coordinator & Administrative Assistant
IF Digital
10.2012 - 01.2013
Administrative/Bookkeeping Associate
ARC Ergonomics
03.2012 - 10.2012
Philanthropy Assistant/Intern
Plan International USA
07.2010 - 09.2011
Bachelor of Arts - Mathematics, Spanish
University of California
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