Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
Work History
Customer Support Representative
City Of Burlington
06.2022 - 04.2024
Processed high volume of contracts efficiently, ensuring their precise and prompt execution.
Delivered prompt and professional responses to customer inquiries, offering comprehensive information on specialized programs, services, and facility choices.
Assisted customers in locating suitable rental options and alternatives based on their specific activities and preferred locations.
Proactive approach in identifying and resolving issues, collaborating with other departments and escalating matters to coordinators when necessary.
Consistently communicated accurate and up-to-date rental information to customers via email and phone call.
Developed strong expertise in online self-service options and assisted customers in effectively utilizing these convenient services.
Successfully processed weekly reports, audits, and monthly deposits.
Proficient in relevant software such as Xplor, Microsoft Outlook, Word, and Teams.
Office Manager
Monaco Medical Aesthetics
09.2021 - 06.2022
Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Developed and maintained successful relationships with vendors, suppliers and contractors.
Coordinated office events, seminars and meetings for staff and clients.
Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.
Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Analyzed marketing plan and social media strategies to identify strategic weaknesses and make recommendations for improvements.
Developed marketing content such as blogs, promotional materials, and advertisements for social media.
Monitored online presence of company's brand to engage with users and strengthen customer relationships.
Cultivated relationships with influencers to grow reach of company and create wider visibility.
Delivered performance reviews, recommending additional training or advancements.
Financial Aid Student Assistant
Mohawk College
09.2019 - 05.2020
Led social media outreach programs, informing prospective students of available financial aid programs.
Counseled students about financial aid options and program details.
Reviewed files, records and other documents to obtain information to respond to requests.
Authored presentations and documentation for distribution to current and prospective students.
Input data into spreadsheets and databases.
Devised comprehensive financial plans for students to achieve short and long-term financial goals.
Education
College Diploma - Community And Justice Services Diploma
Mohawk College of Applied Arts And Technology
Hamilton, ON
04.2020
Bachelor of Arts - Criminology & Contemporary Studies
Wilfrid Laurier University
Brantford, ON
06.2016
Skills
Recreation Planning
Account Reconciliation
Reporting & Analysis
Booking Systems
Cross-team Collaboration
Municipal Services
Customer Relationship Management
Creative Problem Solving
Interpersonal Communication
Timeline
Customer Support Representative
City Of Burlington
06.2022 - 04.2024
Office Manager
Monaco Medical Aesthetics
09.2021 - 06.2022
Financial Aid Student Assistant
Mohawk College
09.2019 - 05.2020
College Diploma - Community And Justice Services Diploma
Mohawk College of Applied Arts And Technology
Bachelor of Arts - Criminology & Contemporary Studies