Summary
Overview
Work History
Education
Skills
Timeline
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Chelsey Anderson

Chelsey Anderson

Burlington,ON

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

5
5
years of professional experience

Work History

Customer Support Representative

City Of Burlington
06.2022 - 04.2024
  • Processed high volume of contracts efficiently, ensuring their precise and prompt execution.
  • Delivered prompt and professional responses to customer inquiries, offering comprehensive information on specialized programs, services, and facility choices.
  • Assisted customers in locating suitable rental options and alternatives based on their specific activities and preferred locations.
  • Proactive approach in identifying and resolving issues, collaborating with other departments and escalating matters to coordinators when necessary.
  • Consistently communicated accurate and up-to-date rental information to customers via email and phone call.
  • Developed strong expertise in online self-service options and assisted customers in effectively utilizing these convenient services.
  • Successfully processed weekly reports, audits, and monthly deposits.
  • Proficient in relevant software such as Xplor, Microsoft Outlook, Word, and Teams.

Office Manager

Monaco Medical Aesthetics
09.2021 - 06.2022
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Developed and maintained successful relationships with vendors, suppliers and contractors.
  • Coordinated office events, seminars and meetings for staff and clients.
  • Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Analyzed marketing plan and social media strategies to identify strategic weaknesses and make recommendations for improvements.
  • Developed marketing content such as blogs, promotional materials, and advertisements for social media.
  • Monitored online presence of company's brand to engage with users and strengthen customer relationships.
  • Cultivated relationships with influencers to grow reach of company and create wider visibility.
  • Delivered performance reviews, recommending additional training or advancements.

Financial Aid Student Assistant

Mohawk College
09.2019 - 05.2020
  • Led social media outreach programs, informing prospective students of available financial aid programs.
  • Counseled students about financial aid options and program details.
  • Reviewed files, records and other documents to obtain information to respond to requests.
  • Authored presentations and documentation for distribution to current and prospective students.
  • Input data into spreadsheets and databases.
  • Devised comprehensive financial plans for students to achieve short and long-term financial goals.

Education

College Diploma - Community And Justice Services Diploma

Mohawk College of Applied Arts And Technology
Hamilton, ON
04.2020

Bachelor of Arts - Criminology & Contemporary Studies

Wilfrid Laurier University
Brantford, ON
06.2016

Skills

  • Recreation Planning
  • Account Reconciliation
  • Reporting & Analysis
  • Booking Systems
  • Cross-team Collaboration
  • Municipal Services
  • Customer Relationship Management
  • Creative Problem Solving
  • Interpersonal Communication

Timeline

Customer Support Representative

City Of Burlington
06.2022 - 04.2024

Office Manager

Monaco Medical Aesthetics
09.2021 - 06.2022

Financial Aid Student Assistant

Mohawk College
09.2019 - 05.2020

College Diploma - Community And Justice Services Diploma

Mohawk College of Applied Arts And Technology

Bachelor of Arts - Criminology & Contemporary Studies

Wilfrid Laurier University
Chelsey Anderson