Chelsey Anderson
Burlington,ON
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
Work History
Customer Support Representative
City Of Burlington
06.2022 - 04.2024
- Processed high volume of contracts efficiently, ensuring their precise and prompt execution.
- Delivered prompt and professional responses to customer inquiries, offering comprehensive information on specialized programs, services, and facility choices.
- Assisted customers in locating suitable rental options and alternatives based on their specific activities and preferred locations.
- Proactive approach in identifying and resolving issues, collaborating with other departments and escalating matters to coordinators when necessary.
- Consistently communicated accurate and up-to-date rental information to customers via email and phone call.
- Developed strong expertise in online self-service options and assisted customers in effectively utilizing these convenient services.
- Successfully processed weekly reports, audits, and monthly deposits.
- Proficient in relevant software such as Xplor, Microsoft Outlook, Word, and Teams.
Office Manager
Monaco Medical Aesthetics
09.2021 - 06.2022
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Coordinated office events, seminars and meetings for staff and clients.
- Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Analyzed marketing plan and social media strategies to identify strategic weaknesses and make recommendations for improvements.
- Developed marketing content such as blogs, promotional materials, and advertisements for social media.
- Monitored online presence of company's brand to engage with users and strengthen customer relationships.
- Cultivated relationships with influencers to grow reach of company and create wider visibility.
- Delivered performance reviews, recommending additional training or advancements.
Financial Aid Student Assistant
Mohawk College
09.2019 - 05.2020
- Led social media outreach programs, informing prospective students of available financial aid programs.
- Counseled students about financial aid options and program details.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Authored presentations and documentation for distribution to current and prospective students.
- Input data into spreadsheets and databases.
- Devised comprehensive financial plans for students to achieve short and long-term financial goals.
Education
College Diploma - Community And Justice Services Diploma
Mohawk College of Applied Arts And Technology
Hamilton, ON04.2020
Bachelor of Arts - Criminology & Contemporary Studies
Wilfrid Laurier University
Brantford, ON06.2016
Skills
- Recreation Planning
- Account Reconciliation
- Reporting & Analysis
- Booking Systems
- Cross-team Collaboration
- Municipal Services
- Customer Relationship Management
- Creative Problem Solving
- Interpersonal Communication
Timeline
Customer Support Representative
City Of Burlington
06.2022 - 04.2024
Office Manager
Monaco Medical Aesthetics
09.2021 - 06.2022
Financial Aid Student Assistant
Mohawk College
09.2019 - 05.2020
College Diploma - Community And Justice Services Diploma
Mohawk College of Applied Arts And Technology
Bachelor of Arts - Criminology & Contemporary Studies
Wilfrid Laurier University