Silvia Maravilla
Berkeley,CA
Summary
Experienced property management professional skilled in overseeing leasing operations across diverse properties in California, PNW, Maryland, and Massachusetts. Effective in application processing, move-in support, and resident services. Known for adept coordination with leasing office associates and managing community initiatives like parking projects for seamless resident experiences. Proven ability to provide comprehensive support to applicants, enhancing operational efficiency and resident satisfaction.
Overview
2
2
years of professional experience
Work History
Intermediate Service and Administration Associate
Avalonbay Communities Inc
03.2022 - Current
- Handled in between 5-10 inbound and outbound daily calls from applicants and residents.
- Provided assistance to Kanso residents regarding move-out and general inquiries.
- Documented and logged resident concerns.
- Addressed billing and general concerns from Kanso residents and applicants.
- Managed emails, ensuring timely responses and accurate logging in Salesforce.
- Assisted in managing email responses from Orange County residents, including document uploads and communication logging.
- Communicated with future residents, facilitating move-in procedures and key pick-up.
- Ensured new residents were fully prepared for move-in.
- Supported Second Space associates with prospect communication and inquiries.
- Prioritized tasks effectively to deliver quality results under pressure.
Leasing Associate
Avalonbay Communities Inc
12.2021 - 03.2022
- Promptly addressed admin tasks and resolving inquiries.
- Built rapport with prospects during tours.
- Orchestrated smooth move-in processes.
- Conducted apartments walkthrough to ensure readiness for new residents.
- Mediated conflicts among residents.
- Guided residents through renewal process.
- Handled intent to vacate and move-out packet processing.
- Organized files for seamless move-in procedures.
- Managed intent to vacate forms for move-out processes.
- Contributed to achieving leasing objectives.
- Conducted mid-lease calls to ensure resident satisfaction.
- Managed requests and appointments for prospects.
- Managed leads through Sidney A.I. platform
- Collaborated with maintenance on move-in punch lists and resident service request updates
Education
High School Diploma -
Los Medanos College
Pittsburg, CA06.2010
Skills
- Scheduling and Planning
- Data entry expertise
- Document Management
- Administrative Support
Languages
Spanish
Professional Working
English
Professional Working
Timeline
Intermediate Service and Administration Associate
Avalonbay Communities Inc
03.2022 - Current
Leasing Associate
Avalonbay Communities Inc
12.2021 - 03.2022
High School Diploma -
Los Medanos College
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