Monica Alberto
Modesto
Summary
Well-qualified Preschool Enrollment Coordinator with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers, and team members to further company goals. This is a position I have been on the other end of, as I currently have two toddlers enrolled in private preschool myself. I have personally toured many preschools in my area over the last few years. I believe my current situation is relatable, beneficial to your company,and will enable me to be able to help support you to reach your enrollment goals.
Overview
25
25
years of professional experience
Work History
Leasing Agent
Self Employed
12.2017 - Current
- Performed background, reference and credit checks as part of screening process of prospective tenants.
- Expedited the leasing process for prospective tenants by efficiently managing application paperwork and conducting background checks.
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
- Toured property with prospective tenants and provided wealth of information in regards to its key features.
- Established rapport with potential tenants during tours, highlighting community features tailored to their specific needs and preferences.
- Managed move-in process smoothly by coordinating schedules with new residents and ensuring all necessary documentation was completed accurately.
- Distributed and followed up on tenant renewal notices.
- Communicated regularly with property owners
- Showed ability to work independently , as most of my clients live out of town or out of state.
General Retail Manager
Riverbank Tire Store
06.2000 - 04.2019
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Supervised guests at front counter, answering questions regarding products.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
Property Accountant
Self
04.2013 - 12.2017
- Addressed questions from external auditors and provided requested documentation to enable issue resolution.
- Enhanced financial accuracy by reconciling property accounts and identifying discrepancies in a timely manner.
- Coordinated insurance coverage procurement for properties, ensuring adequate protection against potential risks at competitive rates.
- Reviewed numerous financial statements for accuracy and determined compliance with generally accepted accounting principles.
- Maintained strong relationships with vendors, negotiating favorable terms for contracted services while ensuring timely payments were made according to agreed-upon terms.
- Improved cash flow management by monitoring tenant rent collections and promptly addressing delinquencies.
Education
Business Administration
Modesto Junior College
Modesto, CA06-2000
Skills
- Leasing and sales
- Problem-solving
- Goal-oriented mindset
- Customer relations
- Telephone and email etiquette
- Multitasking and organization
- Customer service management
- Contract negotiation
- Property tours
- Friendly and positive
Timeline
Leasing Agent
Self Employed
12.2017 - Current
Property Accountant
Self
04.2013 - 12.2017
General Retail Manager
Riverbank Tire Store
06.2000 - 04.2019
Business Administration
Modesto Junior College
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