Summary
Overview
Work History
Education
Skills
Languages
Hobbies and Interests
Internships
Timeline
Generic

Bojana Milinkovic

Downtown Vancouver,BC

Summary

Customer-focused candidate eager to put excellent communication and interpersonal skills into practice. Handles reservations, seating arrangements and payments. Trainable and committed to creating warm and inviting atmosphere. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

3
3
years of professional experience

Work History

Restaurant Hostess

Glowbal Restaurant
11.2023 - Current
  • Checked in with servers to confirm preparedness before seating customers.
  • Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.

BTL Executive

Poliplan 1to1
12.2022 - 07.2023
  • Planed and executed below-the-line marketing campaigns, such as events, promotions, and activations.
  • Collaborated with cross-functional teams to develop creative concepts and strategies for brand promotion.
  • Monitored and analyzed campaign performance, collected feedback, and made recommendations for improvement.

Tourist Guide

Go2 travelling
07.2021 - 02.2023
  • Conducted guided tours and provided detailed information about historical sites, landmarks, cultural attractions, and local customs
  • Assisted tourists with itinerary planning, recommended popular destinations, and suggested activities based on their interests and preferences
  • Ensured the safety and well-being of tourists during the tour, managing group dynamics, and addressing any questions or concerns that may arise.

Marketing Promoter

Poliplan 1to1
09.2021 - 11.2022
  • Determined customers' needs and provided brand awareness and recommendations to fulfill requirements.
  • Generated reports to support development and implementation of marketing plans.
  • Boosted brand awareness by implementing strategic marketing campaigns and promotional events.

Server

Splav Suvenir
12.2020 - 06.2021
  • Taking customer orders accurately and efficiently, ensuring special requests or dietary restrictions are noted
  • Delivering food and beverages to tables promptly and with attention to presentation and quality
  • Providing exceptional customer service, addressing any concerns or issues, and ensuring guest satisfaction throughout their dining experience.

Education

Advanced Customer Service Professional program -

Vancouver International College Career Campus
Vancouver, BC
08.2023

Bachelor degree Polish language, literature and culture -

Faculty of Philology, University of Belgrade
Belgrade, Serbia
09.2021

Skills

  • Microsoft office

  • Teamwork

  • Multitasking

  • Flexible and Adaptable

  • Reliable and Trustworthy

  • Customer Service

Languages

Serbian
Native or Bilingual
English
Full Professional
Polish
Full Professional
Italian
Elementary

Hobbies and Interests

  • Skiing
  • Fitness
  • Reading books
  • Learning new skills

Internships

Work and travel program, Washington DC, USA - lifeguard position, 2019. 

Summer international exchange program, Wroclaw, Poland, 2018.

Timeline

Restaurant Hostess

Glowbal Restaurant
11.2023 - Current

BTL Executive

Poliplan 1to1
12.2022 - 07.2023

Marketing Promoter

Poliplan 1to1
09.2021 - 11.2022

Tourist Guide

Go2 travelling
07.2021 - 02.2023

Server

Splav Suvenir
12.2020 - 06.2021

Advanced Customer Service Professional program -

Vancouver International College Career Campus

Bachelor degree Polish language, literature and culture -

Faculty of Philology, University of Belgrade

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Bojana Milinkovic