R
Manpreet Kaur
Customer Service Manager
1813 Templeton Avenue ,Winnipeg,MB
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Personable personality that helps avoid call escalations. Motivated professional well-versed in building productive relationships, resolving complex issues and winning customer loyalty. Brings 4-year background maintaining customer satisfaction and contributing to company success. Detail-focused Data Analyst with knowledge in data warehousing, process validation and business needs analysis. Proven to understand customer requirements and translate into actionable project plans. Dedicated and hard-working with passion for Big Data.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
3
3
Languages
Work History
Customer Service Manager
The Home Depot
Winnipeg, MB
04.2022 - Current
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Introduced higher standards for customer service and increased efficiency by streamlining operations.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Created and reviewed invoices to confirm accuracy.
- Exceeded team goals and collaborated with staff members to implement customer service initiatives.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Took ownership of customer issues and followed problems through to resolution.
- Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
Head Cashier
The Home Depot
Winnipeg, MB
07.2019 - 03.2022
- Helped customers complete purchases, locate items and join reward programs.
- Facilitated and logged store opening, closing and shift changes.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Oversaw weekly and seasonal merchandising and signage changes to promote specific products.
- Received and processed customer payments.
- Helped management develop employee improvement plans and motivate team members to continually improve.
- Taught employees fundamentals of register use, merchandise scanning and customer service.
- Managed staffing levels to provide optimal support for cash register operations.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Led cashiers and associates in providing thoughtful customer service.
Student Assistant
University of Winnipeg
Winnipeg, MB
09.2021 - 12.2021
- Kept lab clean, neat and properly sanitized for student health and classroom efficiency.
- Greeted incoming office visitors, answered questions and directed individuals to office locations.
- Provided support to help students with special needs learn and grow.
- Helped with administrative support by managing incoming calls, coordinating files and sorting mail.
- Provided clerical support, addressing routine and special requirements.
- Completed range of simultaneous job tasks to support professor's academic, research and operational needs.
Lab Demonstrator
University of Winnipeg
Winnipeg, MB
09.2021 - 12.2021
- Prepare lab material
- Assist the Professor in helping student to prepare for midterms and final exam
- Answer student question about lab material
Exam Proctor
University of Winnipeg
Winnipeg, MB
09.2021 - 12.2021
- Implementing exam standards and protocols
- Monitoring exam Security
- Verifying student photo ID
- Ensuring academic integrity guidelines are followed
Marker
University of Winnipeg
Winnipeg, MB
06.2021 - 12.2021
- Marked Stats & Math's exams and assignments
Department Supervisor
The Home Depot
Winnipeg, MB
06.2021 - 09.2021
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Created employee schedules to align coverage with forecasted demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Handled cash register, returns and refunds.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
- Trained team members in successful strategies to meet operational and sales targets.
- Trained new employees on overall company and department-specific policies and procedures.
- Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
Concession Stand Manager
Winnipeg Blue Bombers
Winnipeg, MB
06.2019 - 11.2019
- Received and processed customer payments.
- Helped management develop employee improvement plans and motivate team members to continually improve.
- Taught employees fundamentals of register use, merchandise scanning and customer service.
- Alleviated customer service needs with policy-appropriate solutions.
- Analyzed and controlled inventory, working with suppliers to secure cost-effective contracts.
Cashier
The Home Depot
WInnipeg, Canada
06.2018 - 07.2019
- Helped customers complete purchases, locate items and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Welcomed customers and helped determine their needs.
- Restocked and organized merchandise in front lanes.
- Greeted customers entering store and responded promptly to customer needs.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
- Worked flexible schedule and extra shifts to meet business needs.
- Created price tags and merchandise signs.
Concessions Cashier
Winnipeg Blue Bomber
Winnipeg, MB
06.2018 - 11.2018
- Processed large-scale concession resupply orders, bringing new snacks and beverages to serve customer preferences.
- Responded to customer complaints to help resolve issues.
- Developed solutions for observed deficiencies, garnering widespread customer appreciation.
- Consistently provided friendly service to promote better customer engagement.
Education
Bachelor of Science - Statistics
University of Winnipeg
Winnipeg, MB 09.2021 - 04.2022
Bachelor of Science - Statistics
University of Manitoba
Winnipeg, MB 01.2018 - 08.2021
Skills
Personnel training and development
Microsoft Outlook, Word and Excel
Sales expertise
Customer Relations
Training and mentoring
Cash Handling
Schedule Management
Excellent time management skills
Effective problem solver
Administrative support
Data validation
Enterprise application integration
Defect tracking
Data profiling
Data analysis
Software
R studio
Interests
Research
Data Analysis
Timeline
Customer Service Manager
The Home Depot
04.2022 - Current
Student Assistant
University of Winnipeg
09.2021 - 12.2021
Lab Demonstrator
University of Winnipeg
09.2021 - 12.2021
Exam Proctor
University of Winnipeg
09.2021 - 12.2021
Bachelor of Science - Statistics
University of Winnipeg
09.2021 - 04.2022
Marker
University of Winnipeg
06.2021 - 12.2021
Department Supervisor
The Home Depot
06.2021 - 09.2021
Head Cashier
The Home Depot
07.2019 - 03.2022
Concession Stand Manager
Winnipeg Blue Bombers
06.2019 - 11.2019
Cashier
The Home Depot
06.2018 - 07.2019
Concessions Cashier
Winnipeg Blue Bomber
06.2018 - 11.2018
Bachelor of Science - Statistics
University of Manitoba
01.2018 - 08.2021