Jacqueline Rangel Garcia
Summary
Organized and detail-oriented person with almost 6 years of customer service experience, passionate about providing high quality service experience and looking to develop new customer relationships.
Overview
8
8
years of professional experience
Work History
Brand Ambassador and Sales Associate
Aerie By American Eagle Outfitters
10.2023 - Current
- Increase positive word-of-mouth referrals through genuine, personalized customer interactions and excellent product knowledge.
- Warm and friendly welcome to guests in store in order to create an exceptional shopping experience.
- Understanding of customer's personal style and preferences when offering product advice.
- Communicate product information with confidence to the customers in order to generate a sense of belonging to the brand.
- Create social media content to engage with customers.
Customer Service Representative
Beazu Wholesale - Beads and Jewelry Supplies
04.2018 - 10.2021
- Preparing purchase orders and packing products to ensure safe transport
- Preparing and organizing shipping documents
- Balancing the cash register and generating reports for credit and debit sales
- Responding promptly to customer inquiries through various channels
- Maintaining a positive, empathetic and professional attitude toward customers.
Sales Associate (Brand ambassador)
American Eagle Outfitters (Metrotown)
01.2022 - 01.2023
- Provide a warm welcome to guests in the store
- Assisting guests with clothing purchases and fashion-related decisions
- Close accompaniment with guests during their stay in the store in order to create an excellent shopping experience
- Effective and quick resolution of guest requests
- Use of social media to help guests with ideas and build the perfect outfit based on their interests.
Purchasing Analyst
Fomento Cultural Banamex AC - Banco Nacional de México SA (Citigroup)
01.2023 - 06.2023
- Performing services and products request aligned to the company policies
- Linkage between internal areas and suppliers in order to ensure the right application of the policies and administrative procedures
- Asking for quotations and negotiating with suppliers the best budget through comparative tables in order to ensure all the requirements for the projects of the company
- Elaborate contracts and purchase orders to ensure services with suppliers.
International purchasing scholarship holder
Industrias John Crane de México SA de CV
03.2016 - 03.2017
- Negotiation and dealing with international and national suppliers
- Asking for quotations to the suppliers based on the requirements of the company
- Making purchase orders in order to buy what it was quoted
- Following up on shipments through specific activities in the logistics area.
Education
Post Degree - Business Administration
Langara College
Vancouver, BC12.2025
International Business Management Diploma (Co-op program) - International Business Management
Greystone College
Vancouver, BC08.2023
International Business and Trade (Bachelors) -
Escuela Bancaria Y Comercial
07.2017
Supply Chain Management Certification -
EDX
01.2018
Trade and Customs Course -
Mexiworld and Logistics
05.2016
Personal Finances, Credit and Savings Course -
Escuela Bancaria y Comercial/BBVA Bancomer
Skills
- Teamwork
- Ability to relate with new people
- Strategic planning to achieve goals
- Ability to adapt in new environments
- Purchasing Processes
- Customer Relations
Languages
Spanish
Native or Bilingual
English
Full Professional
French
Elementary
Hobbies and Interests
- Logistics
- Market research
- Customer service
- Traveling
- Languages
- Dance
Timeline
Brand Ambassador and Sales Associate
Aerie By American Eagle Outfitters
10.2023 - Current
Purchasing Analyst
Fomento Cultural Banamex AC - Banco Nacional de México SA (Citigroup)
01.2023 - 06.2023
Sales Associate (Brand ambassador)
American Eagle Outfitters (Metrotown)
01.2022 - 01.2023
Customer Service Representative
Beazu Wholesale - Beads and Jewelry Supplies
04.2018 - 10.2021
International purchasing scholarship holder
Industrias John Crane de México SA de CV
03.2016 - 03.2017
Post Degree - Business Administration
Langara College
International Business Management Diploma (Co-op program) - International Business Management
Greystone College
International Business and Trade (Bachelors) -
Escuela Bancaria Y Comercial
Supply Chain Management Certification -
EDX
Trade and Customs Course -
Mexiworld and Logistics
Personal Finances, Credit and Savings Course -
Escuela Bancaria y Comercial/BBVA Bancomer
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