Ying Xiao
Administrative Assistant
Steinbach,MB
Summary
Experienced with delivering compassionate care and support to clients. Uses effective communication to ensure clients' needs are met and their well-being is prioritized—knowledge of personal care techniques and patient safety practices.
Utilizes data entry and financial reporting skills to ensure accuracy and efficiency. Knowledge of regulatory standards and effective transaction processing.
Tax professional with solid background in financial record-keeping, tax preparation, and compliance. Known for strong analytical skills, attention to detail, and ability to navigate complex tax regulations. Proven track record of collaborating with teams and adapting to changing needs to deliver accurate and timely results. Highly reliable with exceptional organizational and communication skills.
Overview
4
4
years of professional experience
Work History
Administrative Assistant
Rural Municipality of Hanover
05.2022 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Collaborated with colleagues to resolve complex tax issues, resulting in successful completion of challenging cases.
- Developed strong relationships with clients through clear communication and consistent follow-up, leading to high retention rates.
- Handled day-to-day accounting processes to drive financial accuracy.
- Supported management by processing invoices and documents with consistent on-time delivery.
Personal Support Worker
Lanark Heights Long Term Care
01.2021 - 05.2021
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted clients in maintaining personal hygiene through bathing, grooming, and dressing tasks.
- Enhanced patient comfort by providing compassionate and attentive personal care.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Implemented strategies for managing challenging behaviors in dementia patients, creating a safe environment for all involved.
- Maintained accurate records of patient care, progress, and concerns, contributing to effective communication among healthcare team members.
Education
Certificate - Business, Accounting & Management
Red River College
Winnipeg, MB06-2022
Certificate - Personal Support Worker
Conestoga College
Waterloo, ON05-2021
Skills
- Issue and conflict resolution
- Data entry
- Relationship development
- Communications
- Team management
- Customer service
- Problem resolution
- Professional and mature
- Invoice processing
Timeline
Administrative Assistant
Rural Municipality of Hanover
05.2022 - Current
Personal Support Worker
Lanark Heights Long Term Care
01.2021 - 05.2021
Certificate - Business, Accounting & Management
Red River College
Certificate - Personal Support Worker
Conestoga College
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