Summary
Overview
Work History
Education
Skills
Certification
Timeline
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VISHNU

Toronto

Summary

I bring a hardworking nature, a clean driving record, and extensive experience in call center and security roles, along with cashier general worker duties. I aim to utilize my skills to the maximum and contribute my best efforts to the organization's vision. I am well-versed and knowledgeable in meeting company expectations.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Customer Service Representative

IO Solutions Inc.
11.2022 - 05.2024
  • Resolve technical issues/billing enquiries, refunds and credit with issue receipt and other forms
  • Ensure to provide first call resolution and customer satisfaction
  • Troubleshoot technical problems related to the services and equipment
  • Provide services (booking, dispatch) to field technicians
  • Support customers via inbound and outbound chats, emails and calls
  • Follow all required scripts, policies and procedures
  • Promote available promotions and achieve revenue generation targets
  • Use appropriate tools, programs, and software to meet customers' requests.

Grocery Clerk

Burnhamthorpe Superstore
10.2019 - 04.2020
  • Processing cash, cheques and credit/debit card payments
  • Scan items & stock shelves clean counter area
  • Picked order using RF scanner
  • Greet & receive customers in a welcoming manner
  • Assists with inventory, including receiving and stocking merchandise
  • Supervise cleanliness and maintenance duties in store
  • Load and unload materials with packing and labelling including making skids
  • Manage and maintain power tools and hand assigned equipment
  • Sorted, wrapped and stacked goods and made labels to be attached to items.

Security Guard

Securitas Security
05.2022 - 10.2022
  • Observes and reports activities and incidents at client site, providing security and safety to property
  • Patrols on assigned site in vehicle check for unsafe conditions hazard unlocked doors, security violations
  • Monitors intrusion detection systems using automated alarm and video monitoring
  • Document incidents activities by writing detailed reports
  • Access control, pass control and provide great customer service to public
  • Respond to emergency situations to provide necessary assistance to customers and employees
  • Followed procedures for traffic control, fire prevention and other safety issues.

Driver

Uber
05.2020 - 02.2022
  • Safely and efficiently delivered multiple passengers daily
  • Demonstrated proficiency in navigation, utilizing GPS and other routing app to demonstrate best routes
  • Maintained a clean and safe vehicle to enhance passenger experience
  • Loading and unloading transport items
  • Always received high ratings from passengers for excellent service.

Education

Business Diploma -

St. Lawrence College Canada
01.2021

Higher Secondary Education -

Jambheswar School (India)
01.2018

Skills

  • Advanced Typing
  • Email communications
  • Good knowledge of MS Word, Excel, and PowerPoint
  • Advanced verbal and written communication
  • Problem solving and management skills
  • Effective technical skills
  • Delivery Instructions Verification
  • Patrolling, Security produces knowledge and Access control
  • Verbal conflict De-escalation

Certification

  • Security license with valid First Aid & CPR certificate
  • Class G driver license

Timeline

Customer Service Representative

IO Solutions Inc.
11.2022 - 05.2024

Security Guard

Securitas Security
05.2022 - 10.2022

Driver

Uber
05.2020 - 02.2022

Grocery Clerk

Burnhamthorpe Superstore
10.2019 - 04.2020

Business Diploma -

St. Lawrence College Canada

Higher Secondary Education -

Jambheswar School (India)

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