Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
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Megan MacLean

Logy Bay,NL

Summary

For well over a decade I have been employed in the customer service industry. Being employed in this fast paced, dynamic environment has allowed me to develop strong conflict resolution and public relation skills invaluable in any career. Using this knowledge and experience base, I am looking to expand my career with a company or organization willing to allow me the opportunity to demonstrate my abilities and be the asset I am confident I can be. I have extensive management experience in customer service for both retail and food service organizations. Within these environments, I was tasked with supervising employees, managing activities and ensuring productivity within day-to-day operations. Along with my acquires skills and knowledge, I am an extremely hard worker, which is something I have always valued in myself as an individual. I have always dreamed of a challenging and rewarding career and strive to be the best I can be at any task at hand.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Service and Project Administrator

Life Safety Systems
St. John's, NL, Newfoundland And Labrador
06.2019 - Current
  • Responsible for providing support to the Branch Manager and Project Managers in areas of administration, service delivery, project execution and overall growth of the business.
  • Coordination and scheduling of service and inspection work.
  • Procurement and bidding of tenders and potential jobs/service contracts.
  • Document management for contract work and Subcontractor management.
  • Supplying and informing all customers with their inspection and safety documentation and certificates
  • Accounts Payable - create, distribute, and maintain office copy of all invoices.
  • Safety documentation and maintenance of OHS manuals.

Store Manager

Samuel & Co.
St. John's, NL, Newfoundland And Labrador
06.2018 - 06.2019
  • Manage and supervise a staff of 10+ employees.
  • Effectively recruit, train and coach the sales team
  • Continuously strive to meet sales targets.
  • Develop and maintain relationships with our customer base while also recruiting new customers.
  • Communicate product needs with the buying team to optimize sales and improve customer loyalty.
  • Prioritize responsibilities and delegate tasks to maximize business and productivity.
  • Liaise with the Director of Sales to provide support to upper management and to run the business efficiently.

Restaurant Manager

Mama Soulas
St. John's, NL, Newfoundland And Labrador
06.2012 - 06.2018
  • Coordination of restaurant operations including management of staff, financial operations and product inventory.
  • Liaising with suppliers, sales representatives, customers, employers and employees ensuring positive relationships were achieved and maintained.
  • Implementation of organizational techniques and product controls, minimizing wastage.
  • Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
  • Purchased adequate quantities of food, beverages, equipment and supplies.

Education

Therapeutic Recreation

Memorial University of Newfoundland
St John’s, NL

Skills

  • Hard Working
  • Management Expertise
  • Organized and Deligent
  • Multi-Tasking
  • Time Management
  • Conflict Resolution
  • Communication
  • Interpersonal Skills
  • Commitment to quality and service
  • Proficient in French

Certification

Occupational Health & Safety Committee, Representative and Designate Certification

Additional Information

Colleen Bowman, Project Coordinator

Life Safety Systems

709-746-6131

cbowman@lifesafetysystems.ca


Justin Kinsella, Wireless Specialist

Eastlink Wireless

709-315-1179

justin.kinsella@corp.eastlink.ca





Timeline

Service and Project Administrator

Life Safety Systems
06.2019 - Current

Store Manager

Samuel & Co.
06.2018 - 06.2019

Restaurant Manager

Mama Soulas
06.2012 - 06.2018

Therapeutic Recreation

Memorial University of Newfoundland

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Megan MacLean