Janice Jazarino
Bachelor of Science in Foreign Service
Montreal,QC
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Tripmasters
06.2008 - 06.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Travel Associate
Active Travel and Tours
06.2005 - 08.2008
- Enhanced customer satisfaction by providing personalized travel recommendations and itinerary planning.
- Collaborated with team members to develop innovative marketing strategies, boosting sales and client acquisition rates.
- Cultivated a reliable network of industry professionals who could be called upon for support when necessary.
- Maintained strong relationships with vendors, resulting in better negotiated prices and exclusive offers for clients.
Education
Bachelor Of Science In Foreign Service - Tourism -Travel Studies
Manuel Luis Quezon University
Manila, Philippines 03.2005
Skills
- Customer Service
- Active Listening
- Customer Relations
- Call center experience
- Computer Proficiency
- Complaint Handling
- Client Relations
- Customer satisfaction measurement
- Call Center Operations
- Call Management
- Product Knowledge
- Paperwork Processing
- Order Processing
- Team Development
- Documentation
- Quality Control
- De-Escalation Techniques
- Live chat support
- Product Sales
- Sales expertise
Languages
English
Full Professional
Certification
Certificate for Caregiver for elderly
Timeline
Customer Service Representative
Tripmasters
06.2008 - 06.2024
Travel Associate
Active Travel and Tours
06.2005 - 08.2008
Bachelor Of Science In Foreign Service - Tourism -Travel Studies
Manuel Luis Quezon University
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