Munish Kumar
Brampton,ON
Summary
Polite and professional Sales Specialist successful in applying strong communication and problem resolution skills to each customer issue.
Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.
Overview
7
7
years of professional experience
Work History
Mobile Mortgage Advisor
CIBC Bank
07.2019 - Current
- Proactively seeking opportunities to engage in customer focused home financing conversations,with a goal of bringing new customers to CIBC
- Boosted customer satisfaction by providing personalized advice and guiding clients through the mortgage application process.
- Developed strong relationships with real estate agents, resulting in a steady stream of quality referrals for new business opportunities.
- Reduced turnaround time for mortgage approvals with efficient documentation collection and underwriting submission processes.
- Maintained a high level of industry knowledge by attending relevant conferences and workshops, ensuring accurate and up-to-date advice for clients.
- Provided exceptional customer service, leading to an increase in positive client testimonials and repeat business opportunities.
- Collaborated closely with colleagues to share best practices, resulting in improved overall team performance metrics.
- Conducted regular follow-ups with existing clients to ensure their continued satisfaction after closing on their mortgages and addressing any concerns that arose.
- Leveraged strong networking skills to cultivate relationships with industry professionals, expanding referral sources and strengthening the company''s presence within the local market.
Sales Specialist
Concentrix
10.2016 - 11.2018
- Manage large amounts of inbound calls in a timely manner
- Follow communication “scripts” when handling client Queries
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
- Seize opportunities to upsell products when they arise
- Build sustainable relationships and engage customers by taking the extra mile
- Meet personal/team qualitative and quantitative targets
Education
Master of Business Administration - General Management
University of Huddersfiled
United Kingdom12.2011
Skills
- Goal-Oriented
- Time Management
- Critical Thinking
- Teamwork Orientation
- Problem Solving
- Customer Service
Languages
English
Native or Bilingual
Timeline
Mobile Mortgage Advisor
CIBC Bank
07.2019 - Current
Sales Specialist
Concentrix
10.2016 - 11.2018
Master of Business Administration - General Management
University of Huddersfiled
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