Osinigwe Okafor
Summary
Reliable individual experienced in conducting market research and creating marketing campaigns. Skilled at producing high-quality content to increase sales and conversion rates. Recognized as strong team player with exceptional communication skills.
Overview
2
2
years of professional experience
Work History
Content Marketing Intern
Pump Marketing
10.2023 - Current
- Developed creative content for existing brands and planned campaigns
- Kept up to date with online and offline marketing industry trends
- Increased brand awareness by creating engaging and shareable content for social media platforms.
- Boosted website traffic by optimizing blog posts with relevant keywords and SEO strategies.
- Collaborated with design team to develop visually appealing infographics for blog and social media posts.
- Streamlined content calendar, resulting in more efficient workflow and better alignment with marketing goals.
Marketing Assistant
Nuvo Media Lab
01.2023 - Current
- Specially curated graphics for events and advertising campaigns.
- Conducted thorough research to construct creative and fresh ideas.
- Contributed to weekly team meetings, brainstorming sessions and staff appraisals.
- Maintained documentation, detailing assignments, in-progress work and completed project milestones.
Senior Technical Advisor
Concentrix
05.2022 - Current
- Enhanced customer satisfaction by providing timely and effective technical support.
- Resolved technical issues for customers through phone, email, and chat support channels.
- Improved first call resolution rates by actively listening to customer concerns and troubleshooting effectively.
- Assisted in reducing support ticket backlog by efficiently handling high volumes of daily requests.
- Maintained comprehensive knowledge of company products and services to provide accurate information to customers.
- Collaborated with team members to share best practices and improve overall service quality.
Marketing Volunteer
St. Catharine's Downtown Association
01.2023 - 06.2023
- Increased brand awareness by creating and implementing targeted marketing campaigns.
- Developed compelling content for social media platforms to drive engagement and increase followers.
- Boosted website traffic with strategic search engine optimization techniques and keyword research.
Sales Associate
DKNY
08.2021 - 04.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Education
Bachelor of Arts - Media Communications
Brock University
St. Catharines, ON06.2023
Skills
- Content Management
- Content Marketing
- Communications Management
- Social Media Expertise
- Social Media Marketing
- Sales Techniques
- Graphic Design
- Video Editing
- Content Creation
- Project Management
Online Portfolio
https://osinigweokafor3.myportfolio.com
Timeline
Content Marketing Intern
Pump Marketing
10.2023 - Current
Marketing Assistant
Nuvo Media Lab
01.2023 - Current
Marketing Volunteer
St. Catharine's Downtown Association
01.2023 - 06.2023
Senior Technical Advisor
Concentrix
05.2022 - Current
Sales Associate
DKNY
08.2021 - 04.2022
Bachelor of Arts - Media Communications
Brock University
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