Meredith Hines
Banff,AB
Summary
With six years of experience as a programmatic trader, I have developed a varied skill set, placing a primary emphasis on exceptional customer service. Key skills include collaboration, multitasking, and problem-solving abilities. My substantial background in hospitality further amplifies my proficiency, highlighting a steadfast commitment to delivering superior customer service.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Digital Marketing Specialist - Senior Programmatic Trader
MiQ
04.2022 - Current
- With six years of experience as a programmatic trader, I have developed a varied skill set, placing a primary emphasis on exceptional customer service
- Key skills include collaboration, multitasking, and problem-solving abilities
- My substantial background in hospitality further amplifies my proficiency, highlighting a steadfast commitment to delivering superior customer service
- Delivered exceptional campaign performance and ensured client success across a diverse portfolio of accounts maintaining 98% client retention
- Carried out weekly reporting diligently, using data and insights to build client rapport and earn incremental opportunities
- Mentored junior colleagues, providing valuable knowledge and leadership to navigate challenges and develop their skills, resulting in promotions of 3 colleagues.
Digital Marketing Specialist - Trader/Associate Trader
MiQ
10.2017 - 04.2022
- Achieved impressive campaign outcomes by using campaign data to inform decisions, surpassing clients sales expectations and internal profit targets
- Demonstrated strong understanding of over 50 product and analysis capabilities and presented these products and learnings to 12 clients within the first year of employment
- Promotion from Associate Trader to Trader in November
Server
Lucy's Espresso Bar
02.2015 - 10.2017
- Accurately explained menu items, daily specials and accommodated to specific dietary requests
- Streamlined operations by efficiently managing multiple tasks including order taking, food and beverage service, cleanliness maintenance, and prompt resolution of customer concerns; resulting in improved customer satisfaction, reduced wait times and local customer retention
- Cultivated warm relationships with regular customers.
Cashier/Table Attendant
Archie's Burgers
02.2015 - 10.2017
- Proficient in POS operations, including order taking, cash handling, and processing card payments
- Expertise in up-selling "specials," such as meal/drink combo offers
- Maintained customer satisfaction in high pressure environments
Education
Bachelor of Mathematics - Mathematics
University of Wollongong
Wollongong, NSW06.2017
Skills
- Customer Service
- Hospitality - Serving
- Strong Communication
- Multitasking
- Microsoft Excel - Expert
- Digital Marketing
- Detail Oriented
Certification
Proserve Certified (expires 14 December 2028)
Additional Information
- MiQ Australia MVP 2020
Accomplishments
- Subway Sandwich Artist – Parkside Shopping Centre, Miranda, 2011 – 2012
- Pink Ball Coach (Junior girls programme), Sutherland Basketball Association, 2013-2014
- Specialist Mathematics Tutor (Years 7 – 12), self-employed, 2013-2016
- Internship, Willis Towers Watson, 2015
Languages
Timeline
Digital Marketing Specialist - Senior Programmatic Trader
MiQ
04.2022 - Current
Digital Marketing Specialist - Trader/Associate Trader
MiQ
10.2017 - 04.2022
Server
Lucy's Espresso Bar
02.2015 - 10.2017
Cashier/Table Attendant
Archie's Burgers
02.2015 - 10.2017
Bachelor of Mathematics - Mathematics
University of Wollongong
Similar Profiles
SARA SOWSIANSARA SOWSIAN
Director, US Product Partnerships at MiQDirector, US Product Partnerships at MiQ
Deb Jyoti RoyDeb Jyoti Roy
Associate Product Manager at MiQAssociate Product Manager at MiQ
TANYA RASHMITANYA RASHMI
Marketing Intern at MiQMarketing Intern at MiQ