Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Languages
Timeline
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MEENU

ST JOHN'S,NL

Summary

Motivated and customer-focused professional with 2+ years of leadership and customer handling experience in a fast-paced environment. Skilled in resolving complex issues, building customer loyalty, and promoting services that meet client needs. Holder of LLQP certification with strong sales, communication, and problem-solving abilities. Adept at navigating digital systems, managing high call volumes, and delivering empathetic, solution-focused service. Multilingual and culturally adaptable, with a passion for helping people and supporting organizational success.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Food Service Supervisor

Swiss Chalet
07.2024 - Current
  • Delivered exceptional customer service, handling escalated concerns with professionalism and empathy.
  • Promoted menu items and special offers to increase customer satisfaction and sales revenue.
  • Trained and supervised a team of 10+ staff, ensuring adherence to service standards and smooth daily operations.
  • Managed payment transactions, account adjustments, and compliance with company policies.
  • Balanced fast-paced customer demands while maintaining accuracy, efficiency, and positive customer relationships.
  • Strengthened customer loyalty by creating personalized service experiences and resolving conflicts quickly.

MJR CAPITALS INC.
04.2022 - 03.2024
  • Delivered inbound customer support via phone and online channels, ensuring professional and empathetic communication at all times.
  • Acted as a trusted advisor by analyzing customer needs and recommending appropriate solutions and services.
  • Promoted and cross-sold additional products and services to increase customer satisfaction and drive retention.
  • Accurately processed account updates, payment method changes, and service adjustments while maintaining data integrity.
  • Resolved customer complaints effectively, achieving resolution targets and maintaining loyalty.
  • Navigated multiple systems simultaneously to document, track, and resolve customer inquiries with accuracy and efficiency.
  • Consistently maintained high service quality scores and contributed to customer loyalty and retention goals.

Volunteer Teacher

01.2017 - 12.2020
  • Taught English, math, and basic literacy to underprivileged children, creating a safe and encouraging learning environment.
  • Built strong, trusting relationships with youth and families by providing mentorship and emotional support.
  • Encouraged cultural pride and resilience, integrating activities that reflected children's identities and strengths.
  • Greeted and assisted visitors, clients, and employees with a friendly and professional demeanor.

Education

HIGH SCHOOL DIPLOMA - Computer systems technician - Networking

CANADORE COLLEGE
01.2023

Skills

  • Customer Service and Call Handling
  • Sales
  • Cross-Selling
  • Upselling
  • Conflict Resolution
  • Problem Solving
  • Payment Processing
  • Account Updates
  • Communication
  • Relationship Building
  • Team Leadership
  • Mentorship
  • Tech-Savvy
  • CRM
  • Digital Platforms
  • Multi-System Navigation
  • Multilingual
  • Cross-Cultural Communication

Certification

  • Life License Qualification Program (LLQP) - Certified
  • Security Guard License - Valid
  • Food Safety & Workplace Health Compliance - Certified
  • Valid Driver's License & Reliable Transportation
  • Background Check - done

Personal Information

Driving License: Valid

Languages

English
Full Professional
French
Elementary
Hindi
Native or Bilingual
Punjabi
Native or Bilingual

Timeline

Food Service Supervisor

Swiss Chalet
07.2024 - Current

MJR CAPITALS INC.
04.2022 - 03.2024

Volunteer Teacher

01.2017 - 12.2020

HIGH SCHOOL DIPLOMA - Computer systems technician - Networking

CANADORE COLLEGE

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